Salesforce Exam Salesforce-Sales-Representative Topic 3 Question 24 Discussion

Actual exam question for Salesforce's Salesforce Certified Sales Representative exam

Question #: 24
Topic #: 3

[All Salesforce Certified Sales Representative Questions]

A sales representative is doing a 9-month check-in with a customer following a successful deployment. The sales rep found an additional product that will help improve the customer value and adoption.

Which customer success concept is the sales rep utilizing in this example?

AImproved experiences

BInnovate together

CShared risks and shared accountability

Show Suggested Answer

Suggested Answer: B

When a sales representative conducts a 9-month check-in and identifies an additional product that could enhance customer value and adoption, they are utilizing the customer success concept of 'Innovate together.' This approach involves working collaboratively with the customer to find new solutions and opportunities that can drive further success and value from the partnership. By proactively suggesting products or services that complement previous purchases, the sales rep is helping the customer to innovate and achieve better results, reinforcing the relationship and demonstrating ongoing commitment to the customer's success.

by Kirk at May 31, 2024, 07:18 AM

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Gearldine

2 months ago

The sales rep is really going for that 'Innovate together' vibe, huh? I wonder if they're also going to suggest a trust fall exercise to really seal the deal.

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Helga

2 months ago

I bet the sales rep is secretly hoping for a 'shared risks and shared accountability' answer. That way, they can split the blame if the new product doesn't work out!

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Tracie

1 months ago

B: Innovate together

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Wei

2 months ago

A: Improved experiences

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Deeanna

2 months ago

Hmm, I'm not sure. The 'Improved experiences' option sounds good to me. Isn't that what customer success is all about? Making the customer's life easier?

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Cathrine

1 months ago

User 3: That makes sense, providing additional products to improve value and adoption is definitely focused on improving experiences.

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Ceola

1 months ago

User 2: I agree, customer success is all about making the customer's life easier.

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Geraldine

2 months ago

User 1: I think the sales rep is utilizing the 'Improved experiences' concept.

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Blair

3 months ago

I agree with you, Blair. By finding an additional product to improve customer value, they are working together to innovate.

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Beckie

3 months ago

I think the 'Innovate together' option is the way to go. The sales rep is proactively bringing in a new product to help the customer, so it's a collaborative effort.

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Ty

2 months ago

A: Exactly, it's all about working together to achieve our goals.

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Eladia

3 months ago

B: Sounds good, shared risks and shared accountability can lead to mutual success.

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Talia

3 months ago

A: Let's innovate together and try out this new product for improved value.

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Skye

3 months ago

I think the sales rep is using the concept of Innovate together.

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Joye

3 months ago

The sales rep is definitely using the 'Shared risks and shared accountability' concept here. It's all about the customer and the company working together to maximize the value.

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