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Salesforce Exam Salesforce Sales Representative Topic 2 Question 36 Discussion

Actual exam question for Salesforce's Salesforce Sales Representative exam
Question #: 36
Topic #: 2
[All Salesforce Sales Representative Questions]

A sales representative is challenged by a customer with a competitor's product and features.

Which skill does the sales rep need to address this challenge?

Show Suggested Answer Hide Answer
Suggested Answer: B

Product knowledge is the skill that the sales rep needs to address this challenge, because it enables the sales rep to confidently and convincingly explain how their product is superior to the competitor's product, and how it can better solve the customer's needs and challenges. The sales rep should be able to highlight the unique features and benefits of their product, and differentiate it from the competitor's product in terms of value, quality, and performance. Sales acumen and forecasting are not the best answers, because they are not directly related to the challenge of dealing with a customer who is comparing products. Sales acumen is the ability to understand the sales process and the customer's behavior, and apply the best strategies and techniques to close the deal. Forecasting is the ability to predict the future sales outcomes based on the current pipeline and historical data.Reference:Certification - Sales Representative - Trailhead, [Sales Rep Training: Create Effective Selling Habits - Trailhead]


by Lai at Sep 13, 2024, 01:37 AM

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Vonda
3 months ago
Haha, nice one Kristian! But yeah, B) is the clear answer. Gotta be a product expert to slay that competitor.
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Kristian
3 months ago
I'm going with B) too. But you know what they say, 'knowledge is power, and power is sexy.' Or was that just me?
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Alex
3 months ago
C) Forecasting
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Sunshine
3 months ago
B) Product knowledge
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Wava
3 months ago
A) Sales acumen
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James
4 months ago
Totally agree with Tashia. Gotta have that product knowledge locked down to counter any claims from the competition.
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Kanisha
2 months ago
D: I agree, having that deep understanding of our product can help us address any competitor claims effectively.
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Bambi
2 months ago
C: Sales acumen is important too, but knowing our product inside and out is a game-changer.
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Jennie
3 months ago
B: Absolutely, being able to confidently talk about our product's features is crucial.
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Tanesha
3 months ago
A: Product knowledge is key in situations like this.
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Salina
4 months ago
Sales acumen is also important in understanding the customer's needs and effectively communicating the value proposition of their product.
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Gracie
4 months ago
I agree with Maurine, having in-depth product knowledge will help the sales rep showcase the advantages of their own product over the competitor's.
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Tashia
4 months ago
I'd say B) Product knowledge is definitely the way to go here. How can you compete with a competitor's product if you don't know your own inside out?
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Eura
3 months ago
A) Sales acumen can help in closing deals, but without product knowledge, you won't be able to address the customer's concerns.
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Arlette
3 months ago
C) Forecasting might help in predicting market trends, but in this case, knowing your product is the priority.
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Peggie
3 months ago
B) Product knowledge is crucial, understanding the features and benefits of your own product is essential in this situation.
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Kimbery
3 months ago
A) Sales acumen is important too, knowing how to position your product against the competition is key.
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Maurine
4 months ago
The sales rep needs product knowledge to address this challenge.
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