Salesforce Exam Salesforce Loyalty Management Topic 4 Question 37 Discussion

Actual exam question for Salesforce's Salesforce Loyalty Management exam

Question #: 37
Topic #: 4

[All Salesforce Loyalty Management Questions]

A hotel group has finished setting up its Loyalty program and now wants to provide its Loyalty members with live updates about their program membership. They are looking for a solution that lets members view their membership details whenever they want to, and expect that this can be implemented without a need for complex customization.

Using the available product features of Loyalty Management. Which three tasks should an Administrator implement to meet the Hotel group's requirements?

AAssociate the site with the new Hotel Group Loyalty Program using API integration endpoints

BAssociate the site with the new Hotel Group Loyalty Program

CConnect the website to the hotel's payment gateway

DCreate a site using the Experience Cloud site template called the Loyalty Member Portal

EAdd Loyalty lightning components to the site that show members their Loyalty program details, points balance, recent transactions, and currently assigned tiers.

Show Suggested Answer

Suggested Answer: B, D, E

To provide live updates to Loyalty members about their program membership, the following tasks should be implemented:

Associate the site with the new Hotel Group Loyalty Program: This task involves linking the hotel's loyalty program with their website, allowing for seamless access to loyalty program details for members1.

Create a site using the Experience Cloud site template called the Loyalty Member Portal: Salesforce provides a specialized site template within Experience Cloud specifically designed for loyalty programs.This template, known as the Loyalty Member Portal, is tailored to display loyalty program details, points balance, recent transactions, and tier information2.

Add Loyalty lightning components to the site: By adding Lightning components to the site, members can view their loyalty program details, points balance, recent transactions, and current tier assignments in real-time.These components are designed to provide a comprehensive overview of a member's status within the loyalty program without the need for complex customizations2.

These steps will ensure that members can view their membership details at their convenience, fostering greater engagement and satisfaction with the hotel group's Loyalty program.

by Darci at Oct 20, 2024, 05:05 AM

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Kanisha

2 months ago

Hmm, I'm not sure about D - TransactionJournal. Isn't that more for the hotel's internal use? I think A, B, and E are the way to go.

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Maurine

1 months ago

Yeah, D - TransactionJournal does seem more for internal use. A, B, and E would be better for member visibility.

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Ivette

1 months ago

I think A, B, and E are the most relevant for providing live updates to Loyalty members.

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Willard

1 months ago

I agree, A - LoyaltyBenefits, B - LoyaltyLedger, and E - LoyaltyMemberTier seem like the best options.

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Lavonna

2 months ago

Ha! This question is a piece of cake. B, D, and E are the obvious choices. The hotel group wants to give their members access to their information, and those options cover everything they need.

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Rebecka

3 months ago

I agree with Cassie, but I'd also include C - Contact Record. This will allow the members to view their personal details and contact information whenever they want.

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Cassie

3 months ago

Definitely B, D, and E. The hotel group needs to provide live updates to their loyalty members, so they'll need the LoyaltyLedger to track their transactions, the TransactionJournal to record all activity, and the LoyaltyMemberTier to manage their membership details.

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