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Salesforce Exam Salesforce Loyalty Management Topic 3 Question 42 Discussion

Actual exam question for Salesforce's Salesforce Loyalty Management exam
Question #: 42
Topic #: 3
[All Salesforce Loyalty Management Questions]

Universal Containers (UC) plans to implement Salesforce Loyalty Management for a new Loyalty program; however, its operations team remains skeptical about the Loyalty solutions, such as rules, processes, and benefit types.

Which option should UC consider when planning its implementation to ensure staff is helping to boost adoption and engagement?

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Suggested Answer: D

To ensure staff buy-in and boost adoption and engagement with the new Loyalty Program, Universal Containers should:

D: Define a company-wide initiative that includes the operations team. Engaging all relevant departments from the outset ensures a holistic approach to the implementation and addresses concerns and skepticism by involving those who will be directly impacted by the new Loyalty solutions.


by Bernadine at Feb 07, 2025, 05:36 PM

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Theron
2 days ago
Option D is the way to go, no doubt. Can't have a successful Loyalty program without the operations team being fully invested. They're the ones keeping the lights on, after all.
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Stevie
6 days ago
D is the clear winner here. Loyalty programs are useless if the employees don't understand them. Gotta get the whole team on board, even the skeptical ones.
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Domingo
8 days ago
I think option B is the best choice. Involving the finance team will help ensure the loyalty program is financially viable.
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Elenor
9 days ago
Hah, option B sounds like a recipe for disaster. Finance team? Really? They'll just find a way to make it more complicated than it needs to be.
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Thea
11 days ago
I agree, D is the way to go. Gotta get buy-in from the whole company, not just the C-suite. Plus, the operations folks will know best how to make it work on the ground.
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Minna
14 days ago
Option D definitely. Bringing in the operations team is key to ensuring the staff actually uses the Loyalty program. Can't just leave it to marketing.
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Jutta
7 days ago
Option D definitely. Bringing in the operations team is key to ensuring the staff actually uses the Loyalty program. Can't just leave it to marketing.
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