Salesforce Exam Salesforce Loyalty Management Topic 2 Question 38 Discussion

Actual exam question for Salesforce's Salesforce Loyalty Management exam

Question #: 38
Topic #: 2

[All Salesforce Loyalty Management Questions]

A company is designing a new Loyalty Program to reward its members based on purchases and short-term and long-term engagement with the program.

Which two types of currency does Salesforce Loyalty Management offer out-of-the-box that can be configured to accomplish the company's Loyalty Program objectives?

AFixed Model and Activity Model

BNon-Qualifying Points and Qualifying Points

CNon-Qualifying Points and Activity Points

DFixed Model and Qualifying Points

Show Suggested Answer

Suggested Answer: B

Salesforce Loyalty Management offers two types of currency out-of-the-box that can be configured to accomplish the company's objectives for rewarding members based on purchases and engagement:

Non-Qualifying Points and Qualifying Points (B): Non-Qualifying Points are typically used for redemption purposes, allowing members to redeem these points for rewards or benefits. Qualifying Points, on the other hand, are often used to determine a member's tier or status within the loyalty program, often based on their purchases or engagement activities.

Fixed Model and Activity Model (option A), Activity Points (option C), and Fixed Model in combination with Qualifying Points (option D) are not types of currency offered by Salesforce Loyalty Management. The system specifically uses Non-Qualifying and Qualifying Points to differentiate between points that contribute to tier status and those available for redemption.

Salesforce documentation on Loyalty Management would detail the configuration and use of these currencies within a loyalty program, including how they can be tailored to meet specific program objectives.

by Novella at Nov 14, 2024, 07:34 PM

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Jamie

5 days ago

I'm not sure, but I think it's important to have a mix of fixed rewards and points based on activities to keep members engaged in the Loyalty Program.

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Kristeen

6 days ago

I agree with Lashaun, because Fixed Model can be used for setting up fixed rewards and Qualifying Points can be earned based on purchases and engagement.

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Nieves

12 days ago

B) Non-Qualifying Points and Qualifying Points seems like the correct answer. I can see how the program would need these two types of currency to reward both short-term and long-term engagement.

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Lashaun

26 days ago

I think the answer is D) Fixed Model and Qualifying Points.

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