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Salesforce Exam Salesforce Contact Center Topic 4 Question 24 Discussion

Actual exam question for Salesforce's Salesforce Contact Center exam
Question #: 24
Topic #: 4
[All Salesforce Contact Center Questions]

Universal Containers (UC) has a service report requirement to provide a

snapshot of customers, including the service products they are using, case

reason, and priority,

Which dashboard in Service Analytics should UC use? Sidebar-By

Show Suggested Answer Hide Answer
Suggested Answer: C

For Universal Containers, the 'Account Profile' dashboard in Service Analytics is the most suitable choice. This dashboard provides a comprehensive snapshot of customers, including details on the service products they are using, case reasons, and priority. It is specifically designed to consolidate customer-related information, making it an ideal solution for UC's reporting needs.


by Tesha at Nov 19, 2024, 10:58 AM

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Lavelle
2 days ago
The 'Customer' dashboard? Sounds like a no-brainer to me. Unless, of course, you're a fan of spending hours piecing together customer data. I'll pass on that!
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Kina
3 days ago
Customer dashboard, hands down. It's like having a crystal ball for your service needs. A must-have for any service-oriented company!
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Tegan
9 days ago
Open Cases? Nah, that's not gonna cut it. We need the full customer picture, and the 'Customer' dashboard is where it's at.
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Linn
15 days ago
Hmm, I was thinking the 'Account Profile' might be better, but 'Customer' seems like a solid choice too. Gotta love those comprehensive dashboards!
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Tricia
16 days ago
I believe Account Profile dashboard might also work well for this.
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Ashley
18 days ago
I agree with Theodora, Customer dashboard makes sense for that requirement.
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Stephaine
23 days ago
Definitely, the 'Customer' dashboard is the way to go. It's like a one-stop-shop for all things customer-related!
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Gladys
7 days ago
I think 'Account Profile' might also be a good option to consider.
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Selma
12 days ago
I agree, the 'Customer' dashboard is perfect for that.
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Theodora
25 days ago
I think UC should use the Customer dashboard.
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