Salesforce Exam Salesforce Contact Center Topic 4 Question 24 Discussion

Actual exam question for Salesforce's Salesforce Contact Center exam

Question #: 24
Topic #: 4

[All Salesforce Contact Center Questions]

Universal Containers (UC) has a service report requirement to provide a

snapshot of customers, including the service products they are using, case

reason, and priority,

Which dashboard in Service Analytics should UC use? Sidebar-By

ACustomer

BOpen Cases

CAccount Profile

Show Suggested Answer

Suggested Answer: C

For Universal Containers, the 'Account Profile' dashboard in Service Analytics is the most suitable choice. This dashboard provides a comprehensive snapshot of customers, including details on the service products they are using, case reasons, and priority. It is specifically designed to consolidate customer-related information, making it an ideal solution for UC's reporting needs.

by Tesha at Nov 19, 2024, 10:58 AM

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Harrison

6 months ago

I'm picturing the 'Customer' dashboard like a superhero cape for your service team. Why settle for anything less?

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Lavelle

6 months ago

The 'Customer' dashboard? Sounds like a no-brainer to me. Unless, of course, you're a fan of spending hours piecing together customer data. I'll pass on that!

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Kina

7 months ago

Customer dashboard, hands down. It's like having a crystal ball for your service needs. A must-have for any service-oriented company!

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Latonia

6 months ago

C) Account Profile

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Glen

6 months ago

Customer dashboard is the way to go.

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Dottie

6 months ago

A) Customer

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Tegan

7 months ago

Open Cases? Nah, that's not gonna cut it. We need the full customer picture, and the 'Customer' dashboard is where it's at.

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Kiley

5 months ago

Let's go with the 'Customer' dashboard for the service report requirement.

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Iola

6 months ago

Open Cases won't give us the complete customer snapshot we're looking for.

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Carey

6 months ago

Agreed, the 'Customer' dashboard will give us all the information we need.

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Lelia

6 months ago

I think we should use the 'Customer' dashboard for the full customer picture.

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Linn

7 months ago

Hmm, I was thinking the 'Account Profile' might be better, but 'Customer' seems like a solid choice too. Gotta love those comprehensive dashboards!

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Rosalyn

6 months ago

That's a good point, both dashboards have their strengths for different aspects of the service report.

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Filiberto

6 months ago

True, but 'Account Profile' could also be useful for getting a detailed view of the customers.

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Annamaria

6 months ago

Yeah, 'Customer' dashboard provides a snapshot of customers and the service products they are using.

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Dick

6 months ago

I think 'Customer' would be the best choice for the service report requirement.

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Tricia

7 months ago

I believe Account Profile dashboard might also work well for this.

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Ashley

7 months ago

I agree with Theodora, Customer dashboard makes sense for that requirement.

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Stephaine

7 months ago

Definitely, the 'Customer' dashboard is the way to go. It's like a one-stop-shop for all things customer-related!

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Nidia

6 months ago

I would go with the 'Open Cases' dashboard for that specific requirement.

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Gladys

7 months ago

I think 'Account Profile' might also be a good option to consider.

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Selma

7 months ago

I agree, the 'Customer' dashboard is perfect for that.

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Theodora

7 months ago

I think UC should use the Customer dashboard.

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