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Salesforce Exam Salesforce Contact Center Topic 4 Question 10 Discussion

Actual exam question for Salesforce's Salesforce Contact Center exam
Question #: 10
Topic #: 4
[All Salesforce Contact Center Questions]

You need to validate the accuracy of dynamic data merging in email templates. Which option provides the best verification method?

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Suggested Answer: C

To reduce the cost per case in the contact center, the consultant should focus on improving the Average Handle Time (AHT). AHT measures the average duration of contact with a customer, including talk time, hold time, and the time spent on related tasks after the call. By reducing AHT, an organization can handle more cases without additional resources, effectively decreasing the cost per case. Reducing AHT can be achieved through better training, more efficient tools, and workflow optimization, directly impacting the cost efficiency of the contact center operations. Reference: https://help.salesforce.com/


by Jolanda at May 29, 2024, 10:00 PM

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Howard
5 days ago
That's a good point, but I still think manually sending test emails is more thorough.
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Marcelle
7 days ago
I disagree, I believe option C is more reliable because it involves reviewing email delivery logs for errors.
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Howard
8 days ago
I think option A is the best method for verifying dynamic data merging in email templates.
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