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Salesforce Exam Salesforce Contact Center Topic 3 Question 7 Discussion

Actual exam question for Salesforce's Salesforce Contact Center exam
Question #: 7
Topic #: 3
[All Salesforce Contact Center Questions]

While manually changing presence status is an option, it's not the most ideal solution for Ursa Major Solar's concern about capturing call summaries in Service Cloud Voice. Here are two better suggestions:

Ursa Major Solar (UMS) would like to set up customer push notifications as part of t Engagement upgrade project.

For which channels can UMS implement this?

Show Suggested Answer Hide Answer
Suggested Answer: A, B, C

Ursa Major Solar can implement customer push notifications across various channels including SMS Messaging, Facebook Messenger, and Messaging for In-App as part of their Customer Engagement upgrade project. These channels are supported by Salesforce's marketing and engagement tools, allowing for the delivery of timely and relevant notifications directly to customers' devices. Utilizing these channels for push notifications can enhance customer engagement by providing updates, promotions, and alerts that encourage interaction and improve customer experience. Reference: https://www.salesforce.com/products/marketing-cloud/best-practices/push-notification-strategy/


by Yuki at May 02, 2024, 03:02 PM

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Juan
10 months ago
Haha, imagine if they tried to use carrier pigeons to send push notifications. 'Sorry, your message is delayed - the pigeon got distracted by a shiny object.'
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Shawnda
10 months ago
True, In-App messaging keeps users engaged while they're interacting with the app.
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Mitzie
10 months ago
I was considering Messaging for In-App too. It's really effective.
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Soledad
11 months ago
I'm not sure why Facebook Messenger (B) would be an option here. Ursa Major Solar's focus seems to be on their own application, not integrating with third-party messaging platforms.
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Noah
11 months ago
SMS Messaging (A) could also work, but pushing notifications directly through the application (C) seems like a more seamless and user-friendly approach.
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Keneth
9 months ago
I think Facebook Messenger (B) could also be a good channel for UMS to implement push notifications.
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Paulina
9 months ago
I agree, pushing notifications through the application would be more convenient for customers.
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Tanesha
10 months ago
C) Messaging for In-App
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Emmanuel
10 months ago
A) SMS Messaging
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Lonna
11 months ago
I think the answer is C. Messaging for In-App seems like the most logical choice for implementing customer push notifications as part of the Engagement upgrade project.
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Cassie
10 months ago
Definitely, it's the most direct way to reach customers.
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Justine
10 months ago
I agree, Messaging for In-App would be the best option for UMS.
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Galen
10 months ago
C) Messaging for In-App
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Tracey
10 months ago
B) Facebook Messenger
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Dong
10 months ago
A) SMS Messaging
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Maryann
11 months ago
I think SMS Messaging and Facebook Messenger make the most sense.
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Idella
11 months ago
So, what channels do you think UMS can implement this?
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Mitzie
11 months ago
Yeah, I agree. Definitely crucial for engagement!
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Shawnda
11 months ago
This question about customer push notifications is pretty important.
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