Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

Salesforce Exam Salesforce Contact Center Topic 3 Question 28 Discussion

Actual exam question for Salesforce's Salesforce Contact Center exam
Question #: 28
Topic #: 3
[All Salesforce Contact Center Questions]

Your design includes assigning cases based on skill sets and urgency. Which feature facilitates this?

Show Suggested Answer Hide Answer
Suggested Answer: A, B, C

Ursa Major Solar can implement customer push notifications across various channels including SMS Messaging, Facebook Messenger, and Messaging for In-App as part of their Customer Engagement upgrade project. These channels are supported by Salesforce's marketing and engagement tools, allowing for the delivery of timely and relevant notifications directly to customers' devices. Utilizing these channels for push notifications can enhance customer engagement by providing updates, promotions, and alerts that encourage interaction and improve customer experience. Reference: https://www.salesforce.com/products/marketing-cloud/best-practices/push-notification-strategy/


by Annice at Feb 06, 2025, 02:19 PM

Limited Time Offer

25%

Off

Get Premium Salesforce Contact Center Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Currently there are no comments in this discussion, be the first to comment!


Save Cancel