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Salesforce Exam Salesforce Contact Center Topic 3 Question 28 Discussion

Actual exam question for Salesforce's Salesforce Contact Center exam
Question #: 28
Topic #: 3
[All Salesforce Contact Center Questions]

While manually changing presence status is an option, it's not the most ideal solution for Ursa Major Solar's concern about capturing call summaries in Service Cloud Voice. Here are two better suggestions:

Ursa Major Solar (UMS) would like to set up customer push notifications as part of t Engagement upgrade project.

For which channels can UMS implement this?

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Suggested Answer: A, B, C

Ursa Major Solar can implement customer push notifications across various channels including SMS Messaging, Facebook Messenger, and Messaging for In-App as part of their Customer Engagement upgrade project. These channels are supported by Salesforce's marketing and engagement tools, allowing for the delivery of timely and relevant notifications directly to customers' devices. Utilizing these channels for push notifications can enhance customer engagement by providing updates, promotions, and alerts that encourage interaction and improve customer experience. Reference: https://www.salesforce.com/products/marketing-cloud/best-practices/push-notification-strategy/


by Annice at Feb 06, 2025, 02:19 PM

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Angella
3 days ago
I think the correct answer is C. Messaging for In-App. SMS and Facebook Messenger are good options, but the question specifically mentions the Engagement upgrade project, which suggests in-app messaging capabilities.
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