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Salesforce Exam Salesforce Contact Center Topic 2 Question 23 Discussion

Actual exam question for Salesforce's Salesforce Contact Center exam
Question #: 23
Topic #: 2
[All Salesforce Contact Center Questions]

While manually changing presence status is an option, it's not the most ideal solution for Ursa Major Solar's concern about capturing call summaries in Service Cloud Voice. Here are two better suggestions:

Ursa Major Solar (UMS) would like to set up customer push notifications as part of t Engagement upgrade project.

For which channels can UMS implement this?

Show Suggested Answer Hide Answer
Suggested Answer: A, B, C

Ursa Major Solar can implement customer push notifications across various channels including SMS Messaging, Facebook Messenger, and Messaging for In-App as part of their Customer Engagement upgrade project. These channels are supported by Salesforce's marketing and engagement tools, allowing for the delivery of timely and relevant notifications directly to customers' devices. Utilizing these channels for push notifications can enhance customer engagement by providing updates, promotions, and alerts that encourage interaction and improve customer experience. Reference: https://www.salesforce.com/products/marketing-cloud/best-practices/push-notification-strategy/


by Filiberto at Oct 19, 2024, 10:01 PM

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Adrianna
29 days ago
Definitely A and C. SMS and in-app messaging are the way to go. Though I have to wonder, did the person who suggested Facebook Messenger get their tech advice from a fortune cookie?
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Skye
1 months ago
A and C, no doubt about it. SMS and in-app messaging are the logical choices for customer push notifications. Though I have to say, the Facebook Messenger option sounds like something a social media-obsessed teenager would suggest.
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Florinda
7 days ago
B) Facebook Messenger
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Evangelina
23 days ago
A) SMS Messaging
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Ozell
2 months ago
I agree with Paul, SMS Messaging would be a great channel for UMS to use for push notifications.
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Paul
2 months ago
I think UMS can implement customer push notifications through SMS Messaging.
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Sheridan
2 months ago
The question is pretty straightforward. SMS and in-app messaging are the way to go. Though I have to admit, the Facebook Messenger option did make me chuckle. It's like asking if I want to deliver my pizza by carrier pigeon.
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Elsa
20 days ago
Isadora: Definitely, sticking to SMS and in-app messaging is the way to go.
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Tequila
22 days ago
User 3: Haha, Facebook Messenger does seem a bit outdated for this project.
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Isadora
24 days ago
User 2: Agreed, those channels are more practical for customer push notifications.
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Glory
1 months ago
SMS Messaging and Messaging for In-App are the best options for UMS.
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Anjelica
2 months ago
Hmm, I think SMS Messaging and Messaging for In-App are the obvious choices here. Facebook Messenger? Really? That's like using a sledgehammer to crack a walnut.
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Mitsue
28 days ago
B) Facebook Messenger
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Novella
1 months ago
A) SMS Messaging
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