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Salesforce Exam Salesforce Contact Center Topic 2 Question 23 Discussion

Actual exam question for Salesforce's Salesforce Contact Center exam
Question #: 23
Topic #: 2
[All Salesforce Contact Center Questions]

The customer wants to minimize disruption during rollout. Which release management technique is most suitable?

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Suggested Answer: A, B, C

Ursa Major Solar can implement customer push notifications across various channels including SMS Messaging, Facebook Messenger, and Messaging for In-App as part of their Customer Engagement upgrade project. These channels are supported by Salesforce's marketing and engagement tools, allowing for the delivery of timely and relevant notifications directly to customers' devices. Utilizing these channels for push notifications can enhance customer engagement by providing updates, promotions, and alerts that encourage interaction and improve customer experience. Reference: https://www.salesforce.com/products/marketing-cloud/best-practices/push-notification-strategy/


by Filiberto at Oct 19, 2024, 10:01 PM

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Rikki
1 days ago
I prefer D) A combination of rolling updates and minimal downtime deployment techniques. It offers the best of both worlds.
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Inocencia
2 days ago
I agree with Denise. It allows for a smooth transition without causing major disruptions.
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Denise
3 days ago
I think B) Rolling updates with gradual user onboarding to the new system is the best option.
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