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Salesforce Exam Salesforce Contact Center Topic 1 Question 3 Discussion

Actual exam question for Salesforce's Salesforce Contact Center exam

Question #: 3
Topic #: 1

[All Salesforce Contact Center Questions]

I'd recommend a combination of Broadcast Alert and Broadcast Email features in Salesforce Incident Management to fulfill Ursa Major Solar's (UMS) need for efficient communication during widespread outages:

Ursa Major Solar wants to proactively start a conversation with contacted the company before in its contact center by sending the response. Which messaging channel should a consultant recommend to support the

AFacebook Messenger

BMessaging for Wed

CSMS

Show Suggested Answer

Suggested Answer: C

Considering the need for proactive communication with customers who have previously contacted the company, SMS is the most effective messaging channel. SMS allows Ursa Major Solar to reach out directly to customers' mobile phones, ensuring high readability and immediate delivery of important messages. SMS is widely accessible and does not require internet connectivity, making it a reliable channel for mass communication, especially in urgent scenarios.

by Winfred at Apr 24, 2024, 02:15 AM

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Aleisha

6 months ago

All good points. Hope they accept multiple methods!

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Ernie

6 months ago

I picked Messaging for Wed. Reaches those active on web platforms.

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Ellen

6 months ago

Makes sense. Everyone reads their texts. I chose Facebook Messenger though.

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Arthur

6 months ago

I went with SMS. It’s direct and effective for outages.

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Vallie

7 months ago

Hah! Imagine using a carrier pigeon to send outage updates. Talk about old-school communication!

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Tony

6 months ago

B) Messaging for Web

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Martin

6 months ago

A) Facebook Messenger

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Barney

7 months ago

SMS is the way to go. It's the quickest and most accessible option for reaching customers during a crisis.

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Jesus

7 months ago

Facebook Messenger might be a good option too. It's a popular messaging app with a large user base, which could help reach more customers.

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Dominque

7 months ago

I'd go with Messaging for Web. It's a secure and efficient way to communicate with customers who are already on your website.

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Jamie

6 months ago

I'd go with Messaging for Web. It's a secure and efficient way to communicate with customers who are already on your website.

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Jerry

6 months ago

C) SMS

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Curt

6 months ago

B) Messaging for Web

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Vinnie

6 months ago

A) Facebook Messenger

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Delila

7 months ago

Definitely SMS. It's the most reliable and widely used messaging channel for reaching out to customers during emergencies.

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Chauncey

7 months ago

Yeah, it was tricky. What did you choose?

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Aleisha

7 months ago

Did anyone find the question on Salesforce Incident Management tough?

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Carolynn

8 months ago

That's true, but SMS is more immediate and reliable in urgent situations.

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Jesusa

8 months ago

Facebook Messenger could be a good option too, as many people are active on that platform.

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Ricki

8 months ago

I agree, SMS is widely used and most people check their messages regularly.

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Carolynn

8 months ago

I think SMS would be the best option for quick and direct communication.

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