Salesforce Exam Salesforce Communications Cloud Topic 2 Question 23 Discussion

Actual exam question for Salesforce's Salesforce Communications Cloud exam

Question #: 23
Topic #: 2

[All Salesforce Communications Cloud Questions]

Sonic telecommunication delivers B2C internet (broadband) and TV services to the customer and technician need to perform various task for the add product operations. At one point in the flow there is a manual task that required technician to complete the steps and to provide information back to order management system to identify the equipment ordered, which action should consultant take to support the manual task resolution?

ADesign and attach the omni scripts to the manual task to help technician with each step that are required to be completed manually

BUse the integration procedure to manage the various task that technician need to undertake

CUse data raptor to assist with integration and introduce several manual task into the flow.

DUse call out to fully automate the flow so that no manual steps are required

Show Suggested Answer

Suggested Answer: A

by Arlie at Sep 18, 2024, 05:10 PM

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Devorah

25 days ago

Whoa, fully automating the flow? That's a bold move, Cotton. I don't know, man. What if the system crashes and we can't do anything manually?

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Milly

7 days ago

B) Use the integration procedure to manage the various task that technician need to undertake

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Virgilio

9 days ago

A) Design and attach the omni scripts to the manual task to help technician with each step that are required to be completed manually

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Ashlyn

1 months ago

I personally think option B is a good middle ground, using integration procedures to manage tasks efficiently without fully automating everything.

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Cletus

1 months ago

I disagree, I believe option D is the way to go to fully automate the process and eliminate any room for error.

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Dorinda

1 months ago

Hold up, Data Raptor? Seriously? That's just asking for trouble. I'll take the Omni scripts over that any day.

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Gussie

19 days ago

A) Design and attach the omni scripts to the manual task to help technician with each step that are required to be completed manually

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Junita

21 days ago

A) Design and attach the omni scripts to the manual task to help technician with each step that are required to be completed manually

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Monte

22 days ago

B) Use the integration procedure to manage the various task that technician need to undertake

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Ira

25 days ago

A) Design and attach the omni scripts to the manual task to help technician with each step that are required to be completed manually

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Hildred

1 months ago

I think option A is the best choice because it provides step-by-step guidance for the technician.

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Leonie

1 months ago

I'm not sure about that, dude. Integrating procedures and managing tasks sounds like a lot of extra work to me. I'd go with option A and keep it simple.

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