Salesforce Exam Salesforce Communications Cloud Topic 1 Question 6 Discussion

Actual exam question for Salesforce's Salesforce Communications Cloud exam

Question #: 6
Topic #: 1

[All Salesforce Communications Cloud Questions]

United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete. Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?

ASynchronize real time customer data between the two CRMs when updated happens in either of the two CRMs

BSynchronize real time customer data between the two CRMs at the end of business day using batch updates.

CIntroduce customer data management system as a part of digital transformation to keep customer data up to date

DAllow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM

Show Suggested Answer

Suggested Answer: A

by Billye at Feb 08, 2024, 05:17 AM

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Larue

5 months ago

Yeah, I also believe that keeping customer data in sync constantly is crucial for smooth operations during the digital transformation.

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Melvin

6 months ago

I think real-time synchronization is more efficient and reduces the risk of data discrepancies.

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Madalyn

6 months ago

But wouldn't batch updates at the end of the day work as well? Option B seems feasible too.

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Samira

6 months ago

I agree, real-time synchronization would ensure data accuracy and consistency.

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Willard

6 months ago

Synchronize all the things! It's like a dance party for your data, and everyone's invited.

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Lelia

6 months ago

Let's just make the Communication cloud the boss and let the legacy CRM be its humble servant. Sounds like a plan!

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Alishia

5 months ago

But wouldn't it be more efficient to have the Communication cloud as the main source of truth for customer data?

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Valentine

5 months ago

D) Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM

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Ressie

5 months ago

That sounds like a good idea, keeping the data in sync in real time will ensure accuracy.

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Larue

5 months ago

A) Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs

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Eliseo

6 months ago

I think option A is the best strategy to synchronize real time customer data between the two CRMs.

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Marylin

6 months ago

What do you think about the question regarding syncing customer data between legacy CRM and communication cloud?

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Niesha

6 months ago

I see your point. Batch updates could be more efficient for the systems.

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Jess

6 months ago

Ah, a customer data management system - the answer to all our problems! Just like a unicorn, it's magical and solves everything.

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Verdell

6 months ago

That's a valid point. Maybe batch updates at the end of the day would be a better option.

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Jarod

6 months ago

Batch updates at the end of the day? That's so 90s! The cloud is all about instant gratification, man.

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Makeda

5 months ago

C) Introduce customer data management system as a part of digital transformation to keep customer data up to date

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Phyliss

6 months ago

B) Synchronize real time customer data between the two CRMs at the end of business day using batch updates.

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Delisa

6 months ago

A) Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs

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Dick

7 months ago

But wouldn't real time synchronization put too much load on the systems?

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Kara

7 months ago

Real-time synchronization is the way to go! Keeping the data in sync across both systems is crucial for a seamless transition.

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Peggy

6 months ago

B) Synchronize real time customer data between the two CRMs at the end of business day using batch updates.

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Sharee

6 months ago

B) Synchronize real time customer data between the two CRMs at the end of business day using batch updates.

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Jillian

6 months ago

A) Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs

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Daniel

6 months ago

A) Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs

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Niesha

7 months ago

I agree with that. It would ensure data consistency between the systems.

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Verdell

7 months ago

I think we should synchronize real time customer data between the two CRMs when updates happen.

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