Salesforce Exam Salesforce Communications Cloud Topic 1 Question 4 Discussion

Actual exam question for Salesforce's Salesforce Communications Cloud exam

Question #: 4
Topic #: 1

[All Salesforce Communications Cloud Questions]

UT have finalized a design for launching sales & self-service channels to enhance user experience. Which two out of box capabilities should UT should use to support customers through multiple channels.

ACustom API via lightening Out

BDigital commerce SDK

CDigital Commerce API

DCart Based API using Omni Out

Show Suggested Answer

Suggested Answer: B, C

by Xochitl at Feb 10, 2024, 09:25 AM

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Blondell

7 months ago

I personally think Cart Based API using Omni Out, like option D, could streamline the customer experience

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Lorean

7 months ago

I agree with Viva. Custom API via lightening Out could be a game changer for multiple channels

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Amber

7 months ago

Omni Out? Sounds like something my grandma would say when she's lost her glasses.

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Ellsworth

6 months ago

That sounds like a good plan. Those capabilities should really enhance the user experience.

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Adela

6 months ago

I think we should go with A) Custom API via lightening Out and C) Digital Commerce API.

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Gussie

6 months ago

Haha, Omni Out does sound funny!

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Stephen

6 months ago

D) Cart Based API using Omni Out

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Whitley

7 months ago

C) Digital Commerce API

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Ailene

7 months ago

B) Digital commerce SDK

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Natalya

7 months ago

A) Custom API via lightening Out

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Armando

7 months ago

Digital Commerce API? More like Digital Commotion API, am I right? *crickets*

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Lauryn

7 months ago

Custom API via Lightening Out? Is this a trick question or something? That sounds way too complex for a simple sales and self-service setup.

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Marlon

6 months ago

B) Digital commerce SDK

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Ena

7 months ago

A) Custom API via lightening Out

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Viva

7 months ago

But don't you think utilizing Custom API via lightening Out, like option A, would provide more flexibility?

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Jennie

8 months ago

I disagree, I believe option B, Digital commerce SDK, would be the best choice

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Viva

8 months ago

I think UT should go with option C, Digital Commerce API

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Louvenia

8 months ago

I'm torn between the Digital Commerce API and the Digital Commerce SDK. Decisions, decisions... Maybe I should just flip a coin.

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Allene

7 months ago

Alecia: Exactly. It's always good to have multiple tools at your disposal for better customer service.

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Alecia

7 months ago

That's a good point. Having both options could provide a more comprehensive support for customers.

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Pearly

7 months ago

Why not consider using both the Digital Commerce API and the Digital Commerce SDK? They could complement each other.

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Theodora

8 months ago

Cart Based API using Omni Out? What is this, a mix-and-match game? I'm going with the Digital Commerce API.

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Vanna

7 months ago

I agree, it seems like the most straightforward option.

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Sharan

7 months ago

Yeah, I agree. Digital Commerce API seems like a more straightforward choice for supporting customers through multiple channels.

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Ilona

7 months ago

I think Cart Based API using Omni Out sounds interesting, but I'm leaning towards Digital Commerce API.

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Raul

8 months ago

I think Digital Commerce API is the way to go.

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Lorrie

8 months ago

I see the benefit of Digital commerce SDK as well.

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Casey

8 months ago

I believe Custom API via lightening Out could also be useful.

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Shayne

8 months ago

The Digital Commerce API seems like the obvious choice here. Why complicate things with custom APIs or SDKs?

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Gianna

7 months ago

Yeah, let's keep it simple and effective with Digital Commerce API.

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Goldie

7 months ago

I'm not sure, but I think sticking to Digital Commerce API is the safest bet.

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Dell

7 months ago

But what about Cart Based API using Omni Out? Could that be useful too?

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Linwood

7 months ago

Agreed, it's a straightforward solution for multiple channels.

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Fabiola

7 months ago

C) Digital Commerce API

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Bette

8 months ago

A) Custom API via lightening Out

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Billye

8 months ago

I think Digital Commerce API is the way to go.

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Joanna

9 months ago

I agree with Denise. It would streamline the process.

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Denise

9 months ago

I think UT should use Digital Commerce API.

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