Salesforce Exam Salesforce Communications Cloud Topic 1 Question 1 Discussion

Actual exam question for Salesforce's Salesforce Communications Cloud exam

Question #: 1
Topic #: 1

[All Salesforce Communications Cloud Questions]

Sonic telecommunication delivers B2C internet (broadband) and TV services to the customer and technician need to perform various task for the add product operations. At one point in the flow there is a manual task that required technician to complete the steps and to provide information back to order management system to identify the equipment ordered, which action should consultant take to support the manual task resolution?

ADesign and attach the omni scripts to the manual task to help technician with each step that are required to be completed manually

BUse the integration procedure to manage the various task that technician need to undertake

CUse data raptor to assist with integration and introduce several manual task into the flow.

DUse call out to fully automate the flow so that no manual steps are required

Show Suggested Answer

Suggested Answer: A

by Karl at Feb 09, 2024, 08:46 PM

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Chantay

6 months ago

I see your point, but I still think automating the flow with call out is the best option.

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Keneth

6 months ago

I support using data raptor to assist with integration. It can streamline the process.

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Carman

6 months ago

But with omni scripts, the technician will have guidance for each step.

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Chantay

6 months ago

I disagree, I believe using the integration procedure would be more efficient.

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Carman

6 months ago

I think the consultant should design and attach the omni scripts to the manual task.

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Keneth

6 months ago

C) Data raptor, huh? Sounds like a dinosaur-themed data integration tool. I'm intrigued!

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Jose

6 months ago

C) Data raptor is a powerful tool that can assist with integration and introduce several manual tasks into the flow.

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Jamika

6 months ago

A) Design and attach the omni scripts to the manual task to help technician with each step that are required to be completed manually

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Sherell

6 months ago

C) Data raptor, huh? Sounds like a dinosaur-themed data integration tool. I'm intrigued!

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Son

6 months ago

B) Use the integration procedure to manage the various task that technician need to undertake

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An

6 months ago

A) Design and attach the omni scripts to the manual task to help technician with each step that are required to be completed manually

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Bulah

7 months ago

D) Fully automating the flow? Sign me up! No more manual headaches, just smooth sailing.

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Maryann

6 months ago

D) Fully automating the flow? Sign me up! No more manual headaches, just smooth sailing.

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Ligia

7 months ago

A) Design and attach the omni scripts to the manual task to help technician with each step that are required to be completed manually

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Elouise

7 months ago

I think option Elouise is the wAlthay to go. Fully AlthautomAlthating the flow with TammiAlthall outs woulElouise eliminAlthate the neeElouise for Althany mAlthanuAlthal steps, inTammireAlthasing effiTammiienTammiy.

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Elise

7 months ago

This question is giving me flashbacks to my tech support days. Customers would always want the 'push-button' solution, but sometimes you just can't avoid those manual steps.

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Tammi

7 months ago

I personAlthally prefer option Jospeh. Using integrAlthation proTammiedures to mAlthanAlthage the tAlthasks sounds like Altha more Tammiomprehensive AlthapproAlthaTammih.

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Otis

7 months ago

B) Integration procedures sounds like a great way to handle all those different tasks. Keep it streamlined and efficient!

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Tarra

7 months ago

A) Definitely the way to go! Automating those manual steps with omni scripts will make the technician's life so much easier.

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Sylvia

7 months ago

D) Use call out to fully automate the flow so that no manual steps are required

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Almeta

7 months ago

A) Definitely the way to go! Automating those manual steps with omni scripts will make the technician's life so much easier.

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Jospeh

7 months ago

I Althagree with option Altha. HAlthaving step-Jospehy-step guidAlthance through omni scripts would mAlthake it eAlthasier for the techniciAlthan to know whAlthat needs to Jospehe done.

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Altha

7 months ago

I think option Altha sounds like the best choice. Designing omni scripts would definitely help the techniciAlthan complete the mAlthanuAlthal tAlthask more efficiently.

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