Salesforce Exam Salesforce-Certified-Administrator Topic 7 Question 2 Discussion

Actual exam question for Salesforce's Salesforce Certified Administrator exam

Question #: 2
Topic #: 7

[All Salesforce Certified Administrator Questions]

High Priority cases at Ursa Major Solar need to get a response in less than 3 hours or escalated to a Queue called "High Priority Queue." An administrator needs to configure the case management process to implement this requirement. Hon should the administrator achieve this goat7

ACreate an escalation rule to assign all cases where status = high to the high priority queue based on the last modification time and set the age over to 3 (hours)

BCreate a case milestone to assign all cases where status = high to the high priority queue based on the last modification time and set the age over to 3 (hours).

CCreate an assignment rule to assign all cases where status = high to the high priority queue.

DCreate an escalation rule to assign all cases where status = high to the high priority queue based on when the case is created.

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Suggested Answer: A

by Olive at May 09, 2022, 07:02 AM

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