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Salesforce Exam Salesforce Administrator Topic 5 Question 78 Discussion

Actual exam question for Salesforce's Salesforce Administrator exam
Question #: 78
Topic #: 5
[All Salesforce Administrator Questions]

The service manager at Ursa Major Solar wants to let customers know that they have received their cases via email and their websites. Medium-priority and high-priority cases should receive different email notifications than low-priority cases. The administrator has created three email templates for this purpose.

How should an administrator configure this requirement?

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Suggested Answer: B

My Domain is a feature that allows administrators to create a custom domain name for their Salesforce org that replaces their instance URL (such as na35.salesforce.com). My Domain provides benefits such as improved security; enhanced branding; faster navigation; access to Lightning components; etc. However, one of the considerations when enabling My Domain is that it changes how users log in to Salesforce - instead of using their instance URL login (such as login.salesforce.com), they have to use their My Domain login (such as mydomain.my.salesforce.com). This applies to all internal and external users who access Salesforce via web browser or mobile app. Reference: https://help.salesforce.com/s/articleView?id=sf.domain_name_overview.htm&type=5


by Mariann at Jan 09, 2025, 11:58 PM

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Alonzo
1 months ago
Option B is like trying to fit a square peg in a round hole. It's just not the right tool for the job, folks.
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Alease
1 months ago
Option D is just a mess. Three rule entry criteria? Who has time for that? I'll stick with the straightforward approach of A.
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Hermila
1 months ago
Haha, option C is just asking for trouble. One workflow rule to rule them all? No thank you!
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Huey
16 days ago
D) Create one auto-response rule. Configure three rule entry criteria and set a filter for case priority. Select the appropriate email template for each rule entry.
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Fallon
20 days ago
B) Add three auto-response rules. Configure one rule entry criteria for each rule and set a filter for case priority. Select the appropriate email template for each rule entry.
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Herminia
22 days ago
A) Include three assignment rules that fire when cases are created. Add a filter for case priority. Select the appropriate email template for each rule.
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Jolanda
3 months ago
I think option A is the best choice. It allows for different email notifications based on case priority.
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Mattie
3 months ago
I'm not sure why option B is even an option. Auto-response rules are for customer-facing notifications, not internal email templates.
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Bulah
2 months ago
C) Configure one workflow rule that fires when cases are created. Add a filter for case priority. Select the appropriate email template for the rule.
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Isidra
2 months ago
A) Include three assignment rules that fire when cases are created. Add a filter for case priority. Select the appropriate email template for each rule.
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Antonio
3 months ago
I agree with Belen. Adding filters for case priority and selecting the appropriate email template for each rule makes sense.
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Elvis
3 months ago
Option A looks like the way to go. Creating separate assignment rules for each priority level is the best way to ensure the right email template is used.
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Nickolas
1 months ago
C) I agree. Using assignment rules with filters for case priority is the most efficient way to handle this requirement.
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Delila
1 months ago
A) Exactly. It's important to have that level of customization to provide the best service to our customers.
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Lilli
1 months ago
B) That makes sense. Having separate rules for each priority level will ensure the correct email template is sent out.
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Jolanda
2 months ago
A) Include three assignment rules that fire when cases are created. Add a filter for case priority. Select the appropriate email template for each rule.
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Belen
3 months ago
I think the administrator should include three assignment rules that fire when cases are created.
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