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Salesforce Exam Salesforce Associate Topic 1 Question 53 Discussion

Actual exam question for Salesforce's Salesforce Associate exam
Question #: 53
Topic #: 1
[All Salesforce Associate Questions]

A Salesforce user met with the new Director of IT for their customer, Northern Trail Outfitters (NTO).

Where should the user add the new Director's information into Salesforce?

Show Suggested Answer Hide Answer
Suggested Answer: B

In Salesforce, the Contacts object is used to store information about individuals associated with an Account (e.g., the customer organization). Since the new Director of IT works for Northern Trail Outfitters (NTO), the correct place to store their information is under Contacts, linked to the relevant Account.

A . Accounts: Used for organizations or companies, not individuals.

C . Leads: Used for prospective customers or individuals before they are qualified as contacts.

Reference from Salesforce Documentation:

Contacts and Accounts Overview

Leads vs. Contacts


by Sue at Jan 11, 2025, 10:03 AM

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Lynelle
9 days ago
Hey, I think the answer is B) Contacts. That's where you store information about individual people who are associated with your organization.
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Franchesca
10 days ago
C'mon, it's Contacts all the way. The new director is a person, not a company or a lead. This should be a no-brainer.
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Stephen
17 days ago
Haha, this is a trick question! The user should have the new director fill out a W-4 and direct deposit form. That's where their information really belongs.
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Stephen
6 days ago
A) Accounts
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Georgeanna
22 days ago
Hmm, I'm not so sure. The question doesn't specify whether the new director is a cusGeorgeannaer or a potential cusGeorgeannaer. Could be a Leads situation, I suppose.
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Sheron
9 days ago
A) Accounts
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Omer
23 days ago
I disagree, I think the new Director's information should be added to Accounts. It's the main entity in Salesforce for storing customer information.
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Basilia
24 days ago
I agree with Halina, Contacts is the right place for the new Director's information. It's more specific than Accounts or Leads.
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Halina
26 days ago
I think the new Director's information should be added to Contacts in Salesforce.
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Micaela
27 days ago
Obviously, the new director's information should be added to Contacts. Accounts are for organizations, and Leads are for potential customers. This is pretty basic Salesforce stuff.
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Val
5 days ago
Accounts are for organizations, and Leads are for potential customers.
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Olene
12 days ago
Yes, Contacts is the right place for that.
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Dorthy
13 days ago
Add the new Director's information to Contacts.
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