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Salesforce Exam Salesforce AI Specialist Topic 2 Question 5 Discussion

Actual exam question for Salesforce's Salesforce AI Specialist exam
Question #: 5
Topic #: 2
[All Salesforce AI Specialist Questions]

Universal Containers wants to allow its service agents to query the current fulfillment status of an order with natural language. There is an existing auto launched flow to query the information from Oracle ERP, which is the system of record for the order fulfillment process.

How should an AI Specialist apply the power of conversational AI to this use case?

Show Suggested Answer Hide Answer
Suggested Answer: B

To enable Universal Containers service agents to query the current fulfillment status of an order using natural language and leverage an existing auto-launched flow that queries Oracle ERP, the best solution is to create a custom copilot action that calls the flow. This action will allow Einstein Copilot to interact with the flow and retrieve the required order fulfillment information seamlessly. Custom copilot actions can be tailored to call various backend systems or flows in response to user requests.

Option B is correct because it enables integration between Einstein Copilot and the flow that connects to Oracle ERP.

Option A (Flex prompt template) is more suited for static responses and not for invoking flows.

Option C (Integration Flow Standard Action) is not directly related to creating a specific copilot action for this use case.


Salesforce Einstein Copilot Actions: https://help.salesforce.com/s/articleView?id=einstein_copilot_actions.htm

by Estrella at Sep 18, 2024, 08:30 AM

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Elmira
2 months ago
I think option C is better because it allows for seamless integration with Einstein Copilot, which is specifically designed for conversational AI.
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Roselle
2 months ago
Why do you think option C is better?
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Lyndia
2 months ago
Ha! Option B is the way to go. Who needs a 'Flex prompt' when you can just build a custom action? That's the real power move right there.
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Ricarda
1 months ago
User 3: Flex prompt template sounds unnecessary when you can just create a custom copilot action.
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Carma
1 months ago
Yeah, building a custom action seems like the most efficient choice.
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Carma
2 months ago
I agree, Option B is definitely the way to go.
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Cathrine
2 months ago
Hmm, I'm not sure. Option A with the Flex prompt template could work, but it might be a bit more complex than necessary for this use case.
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Micaela
25 days ago
Katina: True, that could streamline the process as well.
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Leatha
26 days ago
User 3: Option C could also work by configuring the Integration Flow Standard Action in Einstein Copilot.
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Katina
1 months ago
User 2: Yeah, creating a custom copilot action to call a flow seems like a straightforward solution.
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Meaghan
2 months ago
I think Option B might be the best choice here.
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Sylvie
2 months ago
I'd go with Option C. Configuring the Integration Flow Standard Action in Einstein Copilot sounds like the easiest and most straightforward approach.
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Aide
3 months ago
Option B seems like the way to go. Creating a custom copilot action to call the existing flow is the most versatile solution.
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Ailene
2 months ago
It definitely sounds like the most efficient way to integrate conversational AI into the fulfillment status query process.
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Ronny
2 months ago
I agree, using a custom copilot action would streamline the process for the service agents.
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Carlota
2 months ago
Option B seems like the way to go. Creating a custom copilot action to call the existing flow is the most versatile solution.
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Elmira
3 months ago
I disagree, I believe option C is more suitable.
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Roselle
3 months ago
I think option B is the best choice.
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