Salesforce Exam Salesforce AI Specialist Topic 2 Question 4 Discussion

Actual exam question for Salesforce's Salesforce AI Specialist exam

Question #: 4
Topic #: 2

[All Salesforce AI Specialist Questions]

When a customer chat is initiated, which functionality in Salesforce provides generative AI replies or draft emails based on recommended Knowledge articles?

AEinstein Reply Recommendations

BEinstein Service Replies

CEinstein Grounding

Show Suggested Answer

Suggested Answer: B

When a customer chat is initiated, Einstein Service Replies provides generative AI replies or draft emails based on recommended Knowledge articles. This feature uses the information from the Salesforce Knowledge base to generate responses that are relevant to the customer's query, improving the efficiency and accuracy of customer support interactions.

Option B is correct because Einstein Service Replies is responsible for generating AI-driven responses based on knowledge articles.

Option A (Einstein Reply Recommendations) is focused on recommending replies but does not generate them.

Option C (Einstein Grounding) refers to grounding responses in data but is not directly related to drafting replies.

Einstein Service Replies Overview: https://help.salesforce.com/s/articleView?id=sf.einstein_service_replies.htm

by Daisy at Sep 20, 2024, 01:46 PM

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Filiberto

3 months ago

I believe it's A) Einstein Reply Recommendations because it provides generative AI replies based on Knowledge articles.

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Valentine

3 months ago

I'm not sure, but I think it might be B) Einstein Service Replies.

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Helaine

3 months ago

I agree with Jeanice, Einstein Reply Recommendations makes sense.

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Tonette

3 months ago

I'm going with B) Einstein Service Replies. Honestly, who wouldn't want an AI to do their writing for them? Saves time and brain power!

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Carissa

2 months ago

I've heard great things about Einstein Service Replies, definitely a game-changer.

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Claribel

2 months ago

I think A) Einstein Reply Recommendations could also be helpful in providing quick responses.

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France

2 months ago

I agree, B) Einstein Service Replies sounds like a time-saver.

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Jeanice

3 months ago

I think the answer is A) Einstein Reply Recommendations.

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Peggie

3 months ago

A) Einstein Reply Recommendations? Nah, that's not it. B) Einstein Service Replies is the way to go for those sweet, sweet AI-generated responses.

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Shelton

2 months ago

B) Definitely, it's a game-changer for customer service efficiency.

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Bernardine

2 months ago

A) Yeah, I agree. It really helps speed up the response time to customers.

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Matthew

2 months ago

B) Einstein Service Replies is the way to go for those sweet, sweet AI-generated responses.

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Royal

3 months ago

B) Einstein Service Replies seems like the obvious choice here. Gotta love that AI-powered assistance for chat support!

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Vincent

3 months ago

Definitely B) Einstein Service Replies. That's the feature I've heard the most about in terms of leveraging AI for customer service in Salesforce.

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Sarah

3 months ago

I think the answer is B) Einstein Service Replies. It sounds like the perfect tool for generating AI-powered responses based on knowledge articles.

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Lorriane

2 months ago

Definitely, B) Einstein Service Replies is the way to go.

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Jamie

2 months ago

Yes, Einstein Service Replies is designed for that specific functionality.

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Olene

3 months ago

I think so too, it seems like the most logical choice.

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Kimbery

3 months ago

I agree, B) Einstein Service Replies is the correct answer.

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