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Salesforce Exam Salesforce AI Specialist Topic 1 Question 11 Discussion

Actual exam question for Salesforce's Salesforce AI Specialist exam
Question #: 11
Topic #: 1
[All Salesforce AI Specialist Questions]

Universal Containers is interested in using Call Explorer to quickly gain insights from meetings recorded by its sales team.

What should the AI Specialist be aware of before enabling this feature?

Show Suggested Answer Hide Answer
Suggested Answer: C

Before enablingCall Explorer, the Salesforce AI Specialist must ensure that theEinstein Conversation Insights permission setis assigned to users (Option C). Call Explorer is a feature within Einstein Conversation Insights (ECI) that analyzes meeting recordings to surface trends, keywords, and actionable insights.

Key Considerations:

Permission Set Requirement:

Users (including admins) need theEinstein Conversation Insightspermission set to access and use Call Explorer. Without this, the feature remains inaccessible.

The permission set grants access to ECI tools, including call transcription, analysis, and dashboard visibility.

Why Other Options Are Incorrect:

A . Independence from Salesforce Knowledge: While Call Explorer does not rely on Salesforce Knowledge, this is irrelevant to the setup prerequisite. The critical dependency is the permission set, not Knowledge configuration.

B . Custom Actions: Call Explorer does not require custom actions to be built before configuration. It is a pre-built analytics tool that works once permissions and data sources (e.g., call recordings) are configured.


Salesforce Einstein Conversation Insights Guide: Explicitly states that the Einstein Conversation Insights permission set is required to access Call Explorer.

Trailhead Module: 'Einstein Conversation Insights Basics' outlines permission prerequisites for enabling call analytics.

Salesforce Help Documentation: Confirms that Call Explorer functionality is governed by ECI permissions.

by Elli at Feb 11, 2025, 09:39 AM

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Dominga
9 days ago
I bet the AI Specialist is just as confused as we are. Maybe they should try asking Siri for help.
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Britt
13 days ago
A sounds too good to be true. There's always a catch with these AI features, isn't there?
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Crista
1 months ago
I heard that custom Call Explorer actions need to be built before it can be configured, so that's something to keep in mind.
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Kristin
1 months ago
I agree, having the Einstein Conversation Insights permission set enabled is crucial for using Call Explorer effectively.
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Lemuel
1 months ago
Hmm, I'd go with B. Gotta build those custom actions first before configuring Call Explorer.
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Merlyn
7 days ago
User4: Definitely, custom actions are a must before enabling Call Explorer.
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Mitsue
9 days ago
User 4: Definitely, custom actions are essential for setting up Call Explorer.
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Matilda
10 days ago
User 3: So, B is the correct option then.
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Katheryn
12 days ago
User3: I agree, custom actions are necessary for setting up Call Explorer.
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Clarence
18 days ago
User 2: Yeah, that's right. Custom actions need to be in place first.
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Jennie
19 days ago
User2: Yeah, that sounds right. Custom actions need to be in place first.
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Lindsey
21 days ago
User1: I think we need to build custom actions before configuring Call Explorer.
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Ammie
23 days ago
User 1: I think we need to build custom actions before configuring Call Explorer.
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Callie
1 months ago
Option C seems like the way to go. Can't have Call Explorer without Einstein Conversation Insights, right?
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Xochitl
22 days ago
That's correct. Without the permission set, Call Explorer won't work properly.
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Yolando
24 days ago
Yes, you're right. Call Explorer requires the Einstein Conversation Insights permission set to be enabled.
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Timothy
2 months ago
I think the AI Specialist should be aware of the permissions required for Call Explorer.
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