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Salesforce Exam Salesforce AI Associate Topic 4 Question 21 Discussion

Actual exam question for Salesforce's Salesforce AI Associate exam
Question #: 21
Topic #: 4
[All Salesforce AI Associate Questions]

How is natural language processing (NLP) used in the context of AI capabilities?

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Natural language processing (NLP) is the type of AI that can enhance customer service agents' email responses by analyzing the written content of previous emails. NLP technologies interpret and generate human language, allowing AI systems to understand, respond to, and even anticipate customer needs based on email interactions. This capability helps in crafting more relevant, accurate, and personalized email responses, improving customer service quality. Salesforce utilizes NLP in its Einstein AI platform to augment various customer service functions. More about Salesforce Einstein's NLP capabilities can be found on the Salesforce Einstein page at Salesforce Einstein NLP.


by Tamra at Jun 21, 2024, 09:13 PM

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Alberta
6 days ago
I think NLP is used to understand and generate human language.
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