Salesforce Exam Salesforce AI Associate Topic 3 Question 29 Discussion

Actual exam question for Salesforce's Salesforce AI Associate exam

Question #: 29
Topic #: 3

Cloud kicks wants to decrease the workload for its customer care agents by implementing a chatbot on its website that partially deflects incoming cases by answering frequency asked questions

Which field of AI is most suitable for this scenario?

ANatural language processing

BComputer vision

CPredictive analytics

Show Suggested Answer

Suggested Answer: A

''Natural language processing is the field of AI that is most suitable for this scenario. Natural language processing (NLP) is a branch of AI that enables computers to understand and generate natural language, such as speech or text. NLP can be used to create conversational interfaces that can interact with users using natural language, such as chatbots. Chatbots can help automate and streamline customer service processes by providing answers, suggestions, or actions based on the user's intent and context.''

by Mirta at Sep 13, 2024, 08:10 PM

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Earnestine

1 months ago

I think predictive analytics could also be useful in this case to analyze customer behavior and predict future inquiries.

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Audry

1 months ago

I agree with Georgiann, natural language processing is the best fit for this scenario because it involves understanding and generating human language.

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Georgiann

1 months ago

A) Natural language processing

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Leoma

2 months ago

As long as the chatbot can crack jokes, I don't really care what kind of AI it uses. A little humor goes a long way in customer service.

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Arlie

2 months ago

Predictive analytics might come in handy too, to anticipate common questions and have the chatbot ready with responses.

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Jeff

10 days ago

Predictive analytics might come in handy too, to anticipate common questions and have the chatbot ready with responses.

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Tegan

11 days ago

C) Predictive analytics

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Glory

12 days ago

B) Computer vision

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Kanisha

13 days ago

A) Natural language processing

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Val

2 months ago

I'm not sure about that. Computer vision could also be useful if the chatbot needs to process images or other visual inputs from customers.

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Malika

1 months ago

Computer vision could also be useful if the chatbot needs to process images or other visual inputs from customers.

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Mary

1 months ago

B) Computer vision

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Flo

1 months ago

I think natural language processing would be the best choice for this scenario.

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Olga

1 months ago

A) Natural language processing

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Lenny

2 months ago

Natural language processing seems like the obvious choice here. A chatbot needs to understand and respond to human language, which is NLP's specialty.

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Daniel

1 months ago

Yes, NLP is crucial for a chatbot to effectively communicate with customers.

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Simona

2 months ago

A) Natural language processing

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