Salesforce Exam Salesforce AI Associate Topic 3 Question 15 Discussion

Actual exam question for Salesforce's Salesforce AI Associate exam

Question #: 15
Topic #: 3

Cloud kicks wants to decrease the workload for its customer care agents by implementing a chatbot on its website that partially deflects incoming cases by answering frequency asked questions

Which field of AI is most suitable for this scenario?

ANatural language processing

BComputer vision

CPredictive analytics

Show Suggested Answer

Suggested Answer: A

''Natural language processing is the field of AI that is most suitable for this scenario. Natural language processing (NLP) is a branch of AI that enables computers to understand and generate natural language, such as speech or text. NLP can be used to create conversational interfaces that can interact with users using natural language, such as chatbots. Chatbots can help automate and streamline customer service processes by providing answers, suggestions, or actions based on the user's intent and context.''

by Kaitlyn at Apr 10, 2024, 09:06 AM

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Kris

6 months ago

Haha, computer vision? What, is the chatbot going to try and read the customers' minds through their webcams?

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Sarah

5 months ago

Haha, computer vision? What, is the chatbot going to try and read the customers' minds through their webcams?

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Elinore

5 months ago

A) Natural language processing

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Shawnda

6 months ago

Hmm, I'm not so sure. Predictive analytics could also be useful to anticipate common customer questions and provide pre-written responses.

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Dyan

6 months ago

C) Predictive analytics

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Winfred

6 months ago

B) Computer vision

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Gail

6 months ago

A) Natural language processing

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Jacklyn

6 months ago

I agree, natural language processing is definitely the way to go for this scenario. It's all about understanding and generating human-like language.

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Janae

6 months ago

Natural language processing seems like the obvious choice here. The chatbot will need to understand and respond to customer inquiries in natural language.

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Pearline

5 months ago

C) Predictive analytics

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Vallie

5 months ago

Yes, NLP is essential for the chatbot to understand and respond to customer queries.

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Sheron

5 months ago

A) Natural language processing

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Han

5 months ago

That's right! Natural language processing is definitely the best choice for this scenario.

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Ben

6 months ago

A) Natural language processing

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Lang

6 months ago

C) Predictive analytics

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Dudley

6 months ago

Yes, natural language processing is essential for the chatbot to understand and respond to customer inquiries.

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Rashad

6 months ago

A) Natural language processing

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Vallie

7 months ago

That's a good point, Predictive Analytics could help in predicting the type of queries that customers might have

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Virgilio

7 months ago

But wouldn't Predictive Analytics also be useful in this case to anticipate customer queries?

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Christa

7 months ago

I agree with NLP is perfect for interpreting and generating human language

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Vallie

7 months ago

I think the most suitable field for this scenario would be Natural Language Processing

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Sharen

8 months ago

Computer Vision? For a chatbot? I think you're a little confused there, buddy. This is about understanding and responding to text-based customer questions, not analyzing images.

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Denae

7 months ago

Exactly! Natural language processing is the right choice for this scenario.

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Cyndy

7 months ago

A) Natural language processing

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Lorrine

8 months ago

Hold up, what about Computer Vision? Maybe the chatbot could use that to, I don't know, analyze product images or something? That could be useful for customer queries too, right?

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Valentine

8 months ago

Hmm, I see where you're coming from, but I think Predictive Analytics is more for forecasting future trends, not real-time customer interactions. NLP is still the best fit here.

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Martina

8 months ago

I'm not so sure. What about Predictive Analytics? The chatbot could use that to anticipate the most common customer questions and have pre-written responses ready to go.

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Jovita

8 months ago

I agree, NLP is the way to go. The chatbot will need to be able to comprehend the customer's questions and then formulate appropriate responses, which is the core of natural language processing.

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Pamella

8 months ago

Definitely Natural Language Processing (NLP). That's the field of AI that deals with understanding and generating human language, which is exactly what a chatbot needs to do to respond to customer queries.

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