Salesforce Exam Sales Cloud Consultant Topic 4 Question 108 Discussion

Actual exam question for Salesforce's Sales Cloud Consultant exam

Question #: 108
Topic #: 4

[All Sales Cloud Consultant Questions]

During end-to-end testing, users report that a key business process is missing a step.

What should a consultant do first to resolve the issue?

AWork with key stakeholders to determine if a change to the requirements is necessary to go-live,

BRevise the test scripts and ask users to repeat the testing.

CChange the solution to meet the needs of the users and update the training materials.

Show Suggested Answer

Suggested Answer: A

When a missing step is identified during testing, the first step is to engage with key stakeholders to assess the impact and determine if modifying the requirements is essential before going live. This approach ensures that all parties understand the implications and can make informed decisions about project scope, timeline, and deliverables. Salesforce best practices recommend verifying requirement changes with stakeholders to avoid misalignment with business goals and expectations.

by Amie at Jan 12, 2025, 03:55 PM

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