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Salesforce Exam Sales Cloud Consultant Topic 4 Question 108 Discussion

Actual exam question for Salesforce's Sales Cloud Consultant exam
Question #: 108
Topic #: 4
[All Sales Cloud Consultant Questions]

During end-to-end testing, users report that a key business process is missing a step.

What should a consultant do first to resolve the issue?

Show Suggested Answer Hide Answer
Suggested Answer: A

When a missing step is identified during testing, the first step is to engage with key stakeholders to assess the impact and determine if modifying the requirements is essential before going live. This approach ensures that all parties understand the implications and can make informed decisions about project scope, timeline, and deliverables. Salesforce best practices recommend verifying requirement changes with stakeholders to avoid misalignment with business goals and expectations.


by Amie at Jan 12, 2025, 03:55 PM

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Marica
13 days ago
Haha, I bet the users just forgot to turn their computers on. Either that or they're playing a prank on the consultant. Either way, B is the way to go!
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Rhea
4 days ago
User 1: I think we should revise the test scripts and ask users to repeat the testing.
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Matt
21 days ago
A) Work with key stakeholders to determine if a change to the requirements is necessary to go-live. It's important to ensure that the missing step is aligned with the business process requirements.
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Mary
1 months ago
Hmm, I'm not sure. Shouldn't we first work with the stakeholders to see if the requirements need to be updated? A sounds like the safest option to me.
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Jeanice
7 days ago
C) Change the solution to meet the needs of the users and update the training materials.
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Lenora
11 days ago
B) Revise the test scripts and ask users to repeat the testing.
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Georgiana
17 days ago
A) Work with key stakeholders to determine if a change to the requirements is necessary to go-live.
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Shawna
1 months ago
C seems like the right choice to me. The solution needs to be updated to meet the user's needs, and the training materials should reflect those changes.
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Kathrine
1 months ago
B) Revise the test scripts and ask users to repeat the testing.
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Cassie
1 months ago
I think B is the way to go. Revising the test scripts and having the users rerun the testing is the best first step to identify the issue.
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Ruth
13 days ago
I agree, revising the test scripts and having users rerun the testing is a good first step.
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Jettie
20 days ago
C) Change the solution to meet the needs of the users and update the training materials.
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Jospeh
25 days ago
B) Revise the test scripts and ask users to repeat the testing.
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Tasia
28 days ago
A) Work with key stakeholders to determine if a change to the requirements is necessary to go-live.
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Jesusita
1 months ago
A) Work with key stakeholders to determine if a change to the requirements is necessary to go-live.
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