Salesforce Exam Sales Cloud Consultant Topic 4 Question 108 Discussion

Actual exam question for Salesforce's Sales Cloud Consultant exam

Question #: 108
Topic #: 4

[All Sales Cloud Consultant Questions]

During end-to-end testing, users report that a key business process is missing a step.

What should a consultant do first to resolve the issue?

AWork with key stakeholders to determine if a change to the requirements is necessary to go-live,

BRevise the test scripts and ask users to repeat the testing.

CChange the solution to meet the needs of the users and update the training materials.

Show Suggested Answer

Suggested Answer: A

When a missing step is identified during testing, the first step is to engage with key stakeholders to assess the impact and determine if modifying the requirements is essential before going live. This approach ensures that all parties understand the implications and can make informed decisions about project scope, timeline, and deliverables. Salesforce best practices recommend verifying requirement changes with stakeholders to avoid misalignment with business goals and expectations.

by Amie at Jan 12, 2025, 03:55 PM

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Marica

2 months ago

Haha, I bet the users just forgot to turn their computers on. Either that or they're playing a prank on the consultant. Either way, B is the way to go!

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Kaitlyn

1 months ago

User 2: Yeah, that sounds like a good idea. It's important to make sure everything is tested properly.

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Rhea

2 months ago

User 1: I think we should revise the test scripts and ask users to repeat the testing.

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Matt

2 months ago

A) Work with key stakeholders to determine if a change to the requirements is necessary to go-live. It's important to ensure that the missing step is aligned with the business process requirements.

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Mary

3 months ago

Hmm, I'm not sure. Shouldn't we first work with the stakeholders to see if the requirements need to be updated? A sounds like the safest option to me.

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Jeanice

2 months ago

C) Change the solution to meet the needs of the users and update the training materials.

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Lenora

2 months ago

B) Revise the test scripts and ask users to repeat the testing.

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Georgiana

2 months ago

A) Work with key stakeholders to determine if a change to the requirements is necessary to go-live.

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Shawna

3 months ago

C seems like the right choice to me. The solution needs to be updated to meet the user's needs, and the training materials should reflect those changes.

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