The Solution Architect is like the conductor of the orchestra - they coordinate all the moving parts to ensure a harmonious performance. So they get my vote.
As a developer, I'd have to go with option E. We're the ones actually building the solution, so we should be the ones responsible for project success. (And getting the credit!)
The Customer Success Manager knows the client's needs inside out, so they'd be the one to bridge the gap and resolve the escalation. They're the true MVPs!
The Technical Architect has a deep understanding of the underlying technology, so they'd be best equipped to handle an escalation. They can troubleshoot and find the right solution.
Brynn
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