Salesforce Exam Public Sector Solutions Topic 1 Question 6 Discussion

Actual exam question for Salesforce's Public Sector Solutions exam

Question #: 6
Topic #: 1

The Department of Disaster Assistance is implementing Grams Management using Public Sector Solutions. One of the pain points in the current process is that every grant application reviewer follows a different business process to review the applications received. A solution has been engaged to standardize this process using the Public Sector Solution toolkit. What should be the best solution to achieve this task?

ACreate a guided omniscript guided process to define due diligence steps, related tasks, and documents to collect.

BDevelop a standard set of processes/guides to coach the reviewers and ask them to follow them without fail.

CUse Action Plans on Accounts to define due diligence steps, related tasks, and documents to collect.

DUse a screen flow on Accounts to define due diligence steps, related tasks, and documents to collect.

Show Suggested Answer

Suggested Answer: C

Using Action Plans on Accounts to define due diligence steps, related tasks, and documents to collect is the best solution to standardize the business process for reviewing grant applications. Action Plans are a feature of Public Sector Solutions that can help public sector agencies to create and manage tasks and subtasks for different types of records, such as accounts or cases. Action Plans can be used to define due diligence steps, such as verifying eligibility or checking references, related tasks, such as sending emails or making calls, and documents to collect, such as financial statements or tax returns. Action Plans can also be applied to grant applications using the Account object, which is a standard object that can store information about grant applicants or recipients. Reference: https://help.salesforce.com/s/articleView?id=psc_admin_setup_action_plans.htm&type=5&language=en_US

by Jennifer at Oct 03, 2023, 11:49 AM

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