Salesforce Exam Public Sector Solutions Topic 1 Question 5 Discussion

Actual exam question for Salesforce's Public Sector Solutions exam

Question #: 5
Topic #: 1

a public sector agency implemented Public Sector Solutions for meeting licensing, permitting, and inspection requirements. The inspection team has requested to make a few changes to the existing inspection form. The System Administrator is unable to see the 'Edit" button for the Action Plan template and hence unable to make any changes.

What could be the reason for this?

AEdit option needs to be added to Action Plan template page layout

BSystem Administrator doesn't have 'Edit' permissions to Action Plan template

COnce published, an Action Plan template cannot be changed.

DAction Plan template changes have to be requested to Salesforce support team

Show Suggested Answer

Suggested Answer: C

Once published, an Action Plan template cannot be changed is the reason why the System Administrator is unable to see the 'Edit' button for the Action Plan template. An Action Plan template is a predefined set of tasks and subtasks that can be applied to records such as cases or permits. Once an Action Plan template is published, it becomes read-only and cannot be edited or deleted. To make changes to a published Action Plan template, the System Administrator needs to clone it and create a new version of it. Reference: https://help.salesforce.com/s/articleView?id=psc_admin_setup_action_plan_templates.htm&type=5&language=en_US

by Matthew at Oct 08, 2023, 02:36 PM

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