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Salesforce Exam Public Sector Solutions Topic 1 Question 13 Discussion

Actual exam question for Salesforce's Public Sector Solutions exam
Question #: 13
Topic #: 1
[All Public Sector Solutions Questions]

What 2 core Salesforce Clouds is Public Sector Solutions based on?

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Suggested Answer: A, B

Service Cloud and Experience Cloud are two core Salesforce Clouds that Public Sector Solutions is based on. Service Cloud is a Salesforce Cloud that can help public sector agencies to provide customer service and support, such as managing cases, creating knowledge articles, or using chatbots. Experience Cloud is a Salesforce Cloud that can help public sector agencies to create digital experience sites for external users, such as constituents, businesses, or employees. Public Sector Solutions is based on Service Cloud and Experience Cloud, and it provides additional features and components that are tailored for the delivery of government services. Reference: https://help.salesforce.com/s/articleView?id=psc_admin_concept_psc_overview.htm&type=5&language=en_US


by Diane at Mar 08, 2024, 04:26 PM

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Chantell
6 months ago
I bet the answer is Service Cloud and Admin. You know, because public sector is all about bureaucracy and red tape. Am I right or am I right?
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Carol
5 months ago
No, the correct answer is Service Cloud and Admin.
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Janine
5 months ago
C) Marketing Cloud
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Thersa
5 months ago
B) Experience Cloud
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Barbra
5 months ago
You're right! Public sector solutions are based on Service Cloud and Admin.
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Mitsue
5 months ago
D) Admin
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Stanton
5 months ago
A) Service Cloud
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Beckie
6 months ago
Hold up, is 'Admin' an actual Salesforce Cloud? I'm gonna have to go with Service Cloud and Experience Cloud on this one.
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Josefa
5 months ago
Definitely Service Cloud and Experience Cloud, Admin is not one of the core Salesforce Clouds.
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Tyisha
6 months ago
Yeah, Service Cloud and Experience Cloud are the correct ones.
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Lynette
6 months ago
No, 'Admin' is not a Salesforce Cloud. It's Service Cloud and Experience Cloud.
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Jeanice
6 months ago
I see your point, Alonso. Admin is important too, but Service Cloud and Experience Cloud do seem to be the top choices for public sector solutions.
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Alonso
6 months ago
I agree with Marvel. Service Cloud and Experience Cloud have specific features tailored for the public sector, which is why they are the main ones.
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Marvel
6 months ago
Hmm, that's interesting, Jesusita. But I think Service Cloud and Experience Cloud are more commonly used for public sector solutions.
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Jesusita
6 months ago
I believe Admin is also one of the core Salesforce Clouds for Public Sector Solutions.
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Jesusita
7 months ago
Hmm, I think it's Service Cloud and Marketing Cloud. Public sector is all about customer experience, so those two seem like the obvious choices.
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Milly
5 months ago
I agree, those two clouds focus on customer service and experience, which are crucial for the public sector.
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Dong
6 months ago
I think you're right, Service Cloud and Marketing Cloud make sense for Public Sector Solutions.
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Herminia
6 months ago
I think Experience Cloud could also be a good fit for customer engagement.
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Noel
6 months ago
I agree, Service Cloud and Marketing Cloud make sense for Public Sector Solutions.
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Alonso
7 months ago
I agree with you, Marvel. Service Cloud and Experience Cloud are the core Salesforce Clouds for Public Sector Solutions.
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Marvel
7 months ago
I think Public Sector Solutions is based on Service Cloud and Experience Cloud.
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Delbert
7 months ago
Exactly, Service Cloud fulfills the service delivery aspect and Experience Cloud helps enhance the overall citizen experience.
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Merilyn
7 months ago
I'm pretty sure it's Service Cloud and Experience Cloud. That's the core of Salesforce's public sector solutions, right?
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Whitney
5 months ago
So, Service Cloud and Experience Cloud are the key components for Public Sector Solutions.
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Dortha
5 months ago
Marketing Cloud, on the other hand, is more focused on marketing automation and analytics.
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Alva
6 months ago
Admin is also important for managing the overall Salesforce platform.
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Michal
6 months ago
It's important for public sector organizations to have a strong foundation in these core Salesforce Clouds.
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Laurel
6 months ago
Service Cloud helps manage customer interactions and support, while Experience Cloud enhances collaboration and engagement.
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Ines
6 months ago
Those two clouds are essential for providing efficient services to the public sector.
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Laila
6 months ago
That's right! Those are the two core Salesforce Clouds for public sector solutions.
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Marilynn
6 months ago
Yes, you're correct. Public Sector Solutions is based on Service Cloud and Experience Cloud.
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Chun
7 months ago
Yes, you are correct. Public Sector Solutions is based on Service Cloud and Experience Cloud.
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Barrett
7 months ago
Service Cloud for managing citizen interactions and Experience Cloud for engaging with the public, makes sense to me.
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Delbert
7 months ago
I agree with Delbert, those two clouds make sense for handling public sector needs.
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Delbert
7 months ago
I think Public Sector Solutions is based on Service Cloud and Experience Cloud.
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