Salesforce Exam Public Sector Solutions Topic 1 Question 12 Discussion

Actual exam question for Salesforce's Public Sector Solutions exam

Question #: 12
Topic #: 1

a public sector agency implemented Public Sector Solutions for meeting licensing, permitting, and inspection requirements. The inspection team has requested to make a few changes to the existing inspection form. The System Administrator is unable to see the 'Edit" button for the Action Plan template and hence unable to make any changes.

What could be the reason for this?

AEdit option needs to be added to Action Plan template page layout

BSystem Administrator doesn't have 'Edit' permissions to Action Plan template

COnce published, an Action Plan template cannot be changed.

DAction Plan template changes have to be requested to Salesforce support team

Show Suggested Answer

Suggested Answer: C

Once published, an Action Plan template cannot be changed is the reason why the System Administrator is unable to see the 'Edit' button for the Action Plan template. An Action Plan template is a predefined set of tasks and subtasks that can be applied to records such as cases or permits. Once an Action Plan template is published, it becomes read-only and cannot be edited or deleted. To make changes to a published Action Plan template, the System Administrator needs to clone it and create a new version of it. Reference: https://help.salesforce.com/s/articleView?id=psc_admin_setup_action_plan_templates.htm&type=5&language=en_US

by Laticia at Feb 12, 2024, 05:22 AM

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Myra

5 months ago

Yes, I agree. It's important to get this resolved quickly to meet the inspection team's requirements.

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Queenie

6 months ago

If that's the case, we need to consult with the Salesforce support team for further assistance.

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Caren

6 months ago

That's a good point, Myra. It could be a combination of permission and layout issue.

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Myra

6 months ago

I believe it might also be Option A, Edit option needs to be added to Action Plan template page layout.

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Ilene

6 months ago

Hey, at least they're using Salesforce, right? Better than the ancient systems most government agencies are still stuck with. *chuckles* Probably still running on Windows 98 somewhere...

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Louisa

6 months ago

D) Action Plan template changes have to be requested to Salesforce support team. Classic bureaucratic move. Bet they'll take weeks to process that request too.

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Youlanda

6 months ago

D) Action Plan template changes have to be requested to Salesforce support team. Classic bureaucratic move. Bet they'll take weeks to process that request too.

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Veronika

6 months ago

B) System Administrator doesn't have 'Edit' permissions to Action Plan template

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Lettie

6 months ago

A) Edit option needs to be added to Action Plan template page layout

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Corazon

6 months ago

I'm going with C) Once published, an Action Plan template cannot be changed. Figures they'd make it a pain to update anything in a government agency. Red tape for days!

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Aleisha

5 months ago

Yeah, that could be it. They probably need to adjust the permissions for the System Administrator.

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Noah

6 months ago

I think the reason is B) System Administrator doesn't have 'Edit' permissions to Action Plan template.

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Queenie

6 months ago

I agree with Caren, it seems like a permission issue.

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Caren

6 months ago

I think the reason could be Option B, System Administrator doesn't have 'Edit' permissions to Action Plan template.

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Gerald

6 months ago

I don't think so. It's more likely that the System Administrator doesn't have the necessary 'Edit' permissions.

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Elliott

6 months ago

I heard that once an Action Plan template is published, it cannot be changed. Could that be the reason?

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Sylvie

7 months ago

B) System Administrator doesn't have "Edit" permissions to Action Plan template. That's gotta be it, right? Permissions are key in these enterprise solutions.

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