Salesforce Exam Process Automation Topic 1 Question 42 Discussion

Actual exam question for Salesforce's Process Automation exam

Question #: 42
Topic #: 1

[All Process Automation Questions]

Which three options are appropriate to distribute as a flow in a Site or a Portal instead of a

Salesforce org?

AA survey to collect feedback on new products.

BA guided script for service reps to follow when customers lose their credit card.

CAn interest form for an upcoming conference.

DA partner-sourced lead conversion wizard for internal Sales team.

EA new product registration form.

Show Suggested Answer

Suggested Answer: A, C, E

Flows that are suitable for distribution in a Site or a Portal, rather than within a Salesforce org, include those intended for external users, such as customers or partners. Examples include a survey to collect feedback on new products, an interest form for an upcoming conference, and a new product registration form. These types of flows are designed to gather information or provide services to users who do not have access to the internal Salesforce org. Reference: Salesforce Help - Distribute Flows to Customers and Partners

by Carrol at Aug 24, 2024, 05:06 PM

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Freeman

7 months ago

I'm going to have to go with C, E, and maybe D. A conference interest form and a product registration form are perfect for a Site or Portal. As for the lead conversion wizard, well, let's just say it's a 'wizard' of a different kind. *wink*

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Nana

6 months ago

D) A partner-sourced lead conversion wizard for internal Sales team.

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Ettie

6 months ago

E) A new product registration form.

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Alisha

6 months ago

C) An interest form for an upcoming conference.

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Mica

7 months ago

I believe option D could also be distributed as a flow in a Site or Portal, as it involves lead conversion for the Sales team.

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Jarod

7 months ago

Hmm, I'm not sure about B. Guiding customers through a lost credit card scenario feels a bit too sensitive for a public-facing Site or Portal. I'd stick with C and E.

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Kate

6 months ago

True, A would be a good addition to the flow in a Site or Portal.

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Emerson

6 months ago

I think A could also work well for collecting feedback on new products.

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Berry

6 months ago

C and E would be more appropriate options to distribute as a flow.

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Lezlie

6 months ago

I agree, B does seem a bit sensitive for a public site.

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Edda

7 months ago

I agree with you. Those options are more suitable for external facing platforms.

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Karima

7 months ago

I agree with Lynelle. C and E are great choices for a Site or Portal. A partner-sourced lead conversion wizard sounds like it belongs in a Salesforce org, not a public-facing Site.

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