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Salesforce Exam Platform App Builder Topic 4 Question 100 Discussion

Actual exam question for Salesforce's Platform App Builder exam
Question #: 100
Topic #: 4
[All Platform App Builder Questions]

A sales manager has noticed that reps continue to input contacts directly in

their phone instead of adding them to Salesforce.

What should an app builder recommend to ensure the data makes it into Salesforce?

Show Suggested Answer Hide Answer
Suggested Answer: C

To ensure sales reps input contacts into Salesforce rather than their personal devices:

C . Enable offline create, edit, and delete in Salesforce for Android and iOS. This feature allows sales reps to enter contact information directly into the Salesforce Mobile App even when they are offline, which syncs back to Salesforce once connectivity is restored.

Steps to enable offline capabilities:

Navigate to Setup Mobile Administration Salesforce Mobile App Offline Settings.

Configure offline settings to allow for creating, editing, and deleting records.

Ensure that the Contact object is available for offline access.

This functionality encourages reps to use Salesforce directly by mitigating connectivity constraints.

For implementation details, refer to Salesforce Mobile App Offline.


by Annamaria at Sep 14, 2024, 09:28 AM

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Dannie
24 days ago
Option D? Really? I mean, who needs to relate a contact to multiple accounts? That just sounds like a recipe for confusion.
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Sheridan
4 days ago
A) Enable in-app notifications every time a contact is created.
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Ena
26 days ago
I think option A would be the best way to go. Those in-app notifications would be a constant reminder to add contacts to Salesforce.
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Kimberely
29 days ago
Haha, I can just imagine the reps trying to juggle their phone and Salesforce at the same time. Option B would make their lives so much easier!
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Hildegarde
12 days ago
Yes, enabling Salesforce to import Contacts from mobile device Contact lists would definitely streamline the process.
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Coleen
1 months ago
Hmm, I'd go with option C. Being able to work offline and then sync later sounds perfect for this situation.
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Gladis
2 days ago
That's true, maybe a combination of options C and A would be the best solution.
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Myong
7 days ago
But wouldn't it be helpful to get notifications when a contact is created?
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Nieves
17 days ago
I agree, it would make it easier for reps to input contacts on the go.
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Krystina
27 days ago
Option C sounds like a good idea. Working offline is convenient.
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Aliza
1 months ago
I see both sides, but I think option B is the most efficient. It streamlines the process by importing contacts directly.
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Edison
2 months ago
Wow, that's a tricky one! I bet the reps would love to have a way to automatically sync their contacts to Salesforce.
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Wynell
27 days ago
C) Enable offline create, edit, and delete in Salesforce for Android and iOS.
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Amie
1 months ago
B) Allow Salesforce to import Contacts from mobile device Contact lists.
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Tasia
1 months ago
A) Enable in-app notifications every time a contact is created.
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Herschel
2 months ago
I disagree, I believe option C is more practical. It allows reps to input data even when offline.
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Sharika
2 months ago
I think option A is the best choice. It will remind reps to add contacts to Salesforce.
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