Salesforce Exam Platform App Builder Topic 3 Question 84 Discussion

Actual exam question for Salesforce's Platform App Builder exam

Question #: 84
Topic #: 3

Cloud Kicks wants to summarize the number of open Cases related to an Account, as well as the number of closed Cases to indicate whether customer support utilization is high, medium, or low. Two number fields have been created: NUM_Open_Cases__c and NUM_Closed_Cases_c

Which two automation solutions would meet these business requirements?

Choose 2 answers

AAppExchange

BValidation Rule

CApproval Process

DApex

Show Suggested Answer

Suggested Answer: B, C

Process Builder and Apex are two automation solutions that can meet the business requirements of summarizing the number of open and closed Cases related to an Account. Process Builder can create a process that updates the custom fields on Account based on changes in related Cases. Apex can write a trigger that performs the same logic using code. AppExchange and Workflow are not automation solutions for this requirement, but sources of apps or components and tools for creating workflow rules respectively.

by Matthew at Feb 09, 2024, 12:16 PM

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Judy

5 months ago

Ah, the classic 'do it yourself' vs. 'let's get an app for that' debate. I'm with the Apex crowd on this one. Homemade is always better.

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Queen

6 months ago

AppExchange, huh? Sounds like someone's trying to take the easy way out. Apex or bust, my friend.

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Lashawn

5 months ago

Yeah, but I agree with you, Apex might be the better option.

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Alishia

5 months ago

I think AppExchange could work for this.

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Herminia

6 months ago

Approval process? What is this, the bureaucracy Olympics? Apex and a custom summary field is where it's at.

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Aleta

5 months ago

Yeah, Approval Process seems like overkill for this situation. Apex and a custom summary field are definitely the way to go.

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Adela

5 months ago

I agree, Apex and a custom summary field would be the best way to meet the business requirements.

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Ruthann

6 months ago

Validation rule? Really? That's like using a sledgehammer to crack a nut. Apex all the way, baby!

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Marlon

5 months ago

Definitely, Apex is the way to go.

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Vicente

5 months ago

Yeah, I agree. Validation rule seems like overkill.

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Erasmo

6 months ago

I think Apex would be the best solution for this.

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Buffy

6 months ago

Hmm, I think Apex and a custom formula field would be the best way to go. Get that automation cooking!

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Marsha

6 months ago

A custom formula field could also be useful for calculating the summary of open and closed cases.

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Nana

6 months ago

I agree, Apex would definitely help with automating the process.

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Cassi

6 months ago

I think B) Validation Rule could also be useful to ensure data quality in the fields created for open and closed cases.

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Graham

6 months ago

I agree with Lashandra. AppExchange can help with automating tasks and Apex can be used for more complex automation.

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Lashandra

7 months ago

I think A) AppExchange and D) Apex would meet the business requirements.

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Cordie

7 months ago

I would also consider using Approval Process to streamline the process.

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Emeline

7 months ago

I agree, Validation Rule can help us ensure the data is accurate.

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Brittani

7 months ago

I think we can use Validation Rule for this.

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