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Salesforce Exam Platform App Builder Topic 2 Question 98 Discussion

Actual exam question for Salesforce's Platform App Builder exam
Question #: 98
Topic #: 2
[All Platform App Builder Questions]

A sales manager has noticed that reps continue to input contacts directly in

their phone instead of adding them to Salesforce.

What should an app builder recommend to ensure the data makes it into Salesforce?

Show Suggested Answer Hide Answer
Suggested Answer: C

To ensure sales reps input contacts into Salesforce rather than their personal devices:

C . Enable offline create, edit, and delete in Salesforce for Android and iOS. This feature allows sales reps to enter contact information directly into the Salesforce Mobile App even when they are offline, which syncs back to Salesforce once connectivity is restored.

Steps to enable offline capabilities:

Navigate to Setup Mobile Administration Salesforce Mobile App Offline Settings.

Configure offline settings to allow for creating, editing, and deleting records.

Ensure that the Contact object is available for offline access.

This functionality encourages reps to use Salesforce directly by mitigating connectivity constraints.

For implementation details, refer to Salesforce Mobile App Offline.


by Mirta at Aug 26, 2024, 05:19 PM

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Maryann
3 months ago
Just to be clear, option D is about relating contacts to multiple accounts, not about getting the data into Salesforce. Come on, people, let's focus here!
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Anjelica
2 months ago
D) Allow users to relate a contact to multiple accounts.
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Jade
2 months ago
C) Enable offline create, edit, and delete in Salesforce for Android and iOS.
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Polly
2 months ago
B) Allow Salesforce to import Contacts from mobile device Contact lists.
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Gerald
2 months ago
A) Enable in-app notifications every time a contact is created.
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Lina
3 months ago
Option A? Really? Notifications? That's going to get annoying real fast. The users are already ignoring Salesforce, why would they want more pop-ups?
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Sang
3 months ago
Hmm, I'm not so sure. What if the reps forget to sync their offline changes? Option B might be better - let Salesforce do the heavy lifting and import the contacts directly.
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Bobbye
3 months ago
Hmm, I'm not so sure. What if the reps forget to sync their offline changes? Option B might be better - let Salesforce do the heavy lifting and import the contacts directly.
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Kristeen
3 months ago
A) Enable in-app notifications every time a contact is created.
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Fairy
3 months ago
I agree with Roselle, option A can help ensure data accuracy and consistency.
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Roselle
3 months ago
But with in-app notifications, reps will be reminded to add contacts to Salesforce.
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Cecilia
3 months ago
I disagree, I believe option C is more practical.
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France
3 months ago
I agree with Patti. Option C is the way to go. It's crucial that the data doesn't get lost just because the reps can't connect to Salesforce right away.
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Tijuana
2 months ago
I agree. Option C seems like the best solution to make sure the data doesn't get lost.
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Dorothea
3 months ago
That's a good idea. It will ensure that the data is always captured, even if there's no immediate connection to Salesforce.
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Kindra
3 months ago
I think we should enable offline create, edit, and delete in Salesforce for Android and iOS.
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Patti
4 months ago
Option C makes the most sense to me. Allowing offline capabilities will ensure the data gets into Salesforce, even if the reps don't have internet access at the time.
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Annamae
3 months ago
Enabling offline capabilities would definitely streamline the process for the sales team.
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Barrett
3 months ago
It's important to make it easy for reps to input data, even when they're on the go.
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Lavonna
3 months ago
I agree, having offline create, edit, and delete options would definitely help with data input.
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Hollis
3 months ago
Option C makes the most sense to me. Allowing offline capabilities will ensure the data gets into Salesforce, even if the reps don't have internet access at the time.
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Roselle
4 months ago
I think option A is the best choice.
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