Salesforce Exam Platform App Builder Topic 2 Question 112 Discussion

Actual exam question for Salesforce's Platform App Builder exam

Question #: 112
Topic #: 2

Ursa Major Solar wants to automate a welcome email to new clients and include a customized survey about their buying experience. An app builder is tasked with this project and has very little time to build the solution from scratch, but still needs to be able to fully customize the solution.

What should the app builder do to meet the deadline and custom requirements?

AWork with a developer to create custom Apex code and a Lightning web component survey to meet the criteria,

BUse Salesforce flow to build the survey declaratively to meet the criteria and send it to the customer as an email.

CChoose a managed package from AppExchange that closely meets the requirements of the project, restricts programmatic development, but allows declarative development

DChoose an unmanaged package from Appexchange that closely meets the requirements of the project and allows programmatic development.

Show Suggested Answer

Suggested Answer: B

Given the need to automate a welcome email including a customized survey with customization requirements and a tight timeline, the best approach is:

Use Salesforce Flow to build the survey declaratively to meet the criteria and send it to the customer as an email (B). Flow is a powerful tool for automation in Salesforce, allowing the creation of complex workflows and user interactions without needing to write custom code. It can be used to build a survey and integrate it with email services for automated dispatch.

Working with a developer to create custom Apex and LWC (A) might meet the criteria but would not align with the limited time frame. Managed (C) and unmanaged packages (D) from AppExchange can provide pre-built solutions, but they may not offer the needed customization or could require more setup time than building directly in Flow.

Reference for automating processes with Salesforce Flow:

Salesforce Flow: https://help.salesforce.com/articleView?id=sf.flow_considerations_design.htm&type=5

by Lucia at Mar 23, 2025, 01:55 AM

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