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Salesforce Exam Order Management Administrator Topic 7 Question 26 Discussion

Actual exam question for Salesforce's Order Management Administrator exam
Question #: 26
Topic #: 7
[All Order Management Administrator Questions]

Where should a service agent go first to initiate changes related to an Order in Order Management?

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Suggested Answer: D

A service agent should go first to the Order Summary Details page to initiate changes related to an order in Order Management. The Order Summary Details page provides a global view of the entire order lifecycle, including order capture, fulfillment, shipping, payment, invoicing, and service. From this page, a service agent can access various actions and flows to process changes such as cancellations, returns, exchanges, reshipments, refunds, and discounts. The service agent can also view related records such as Order, Fulfillment Orders, Shipments, Invoices, Credit Memos, and Change Orders. Reference:Order Management Console,Order Management Lifecycle


by Dorthy at Aug 27, 2024, 06:57 AM

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Lisha
2 months ago
This question is like a riddle wrapped in an enigma. I need more coffee to figure this out.
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Raymon
2 months ago
If this was a real-life scenario, I'd just ask the customer service agent. They'd know the right answer, no problem!
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Bobbye
26 days ago
I'm not sure, maybe they should check Order Summary Details first.
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Arlette
27 days ago
D) Order Summary Details
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Laquita
29 days ago
Maybe Fulfillment Order Details is the right place to start.
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Novella
30 days ago
C) Fulfillment Order Details
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Alba
1 months ago
No, I believe they should start with Order Details.
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Amie
1 months ago
B) Order Details
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Catalina
2 months ago
I think the service agent should go to Change Order Details first.
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Vallie
2 months ago
A) Change Order Details
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Vallie
3 months ago
I think Order Summary Details could also be a good starting point, as it provides a high-level overview of the order.
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Lavonne
3 months ago
I'm going with C) Fulfillment Order Details. Gotta make sure the order is being fulfilled properly, you know?
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Zona
2 months ago
Yes, starting with C) Fulfillment Order Details is a good idea. It's where you can track the progress of the order.
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Colton
2 months ago
I agree, it's crucial to make sure the order is being fulfilled correctly. C) Fulfillment Order Details is the way to go.
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Lettie
2 months ago
I think C) Fulfillment Order Details is the right choice. It's important to check on the fulfillment process.
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Annamae
3 months ago
D) Order Summary Details sounds like the place to go. I mean, that's where you can see the overall details of the order, so it makes sense to start there.
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Nada
3 months ago
Hmm, I'm not so sure. I was thinking B) Order Details, but now I'm second-guessing myself. This exam is tricky!
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Daryl
2 months ago
I believe it's A) Change Order Details
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Cecil
2 months ago
D) Order Summary Details
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Salome
2 months ago
I think it might be C) Fulfillment Order Details
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Antonio
3 months ago
A) Change Order Details
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Carmela
3 months ago
I believe Fulfillment Order Details might be a good place to start, as it involves the actual fulfillment process.
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Billi
3 months ago
I agree with Rodolfo, Order Details seems like the logical starting point.
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Felicidad
4 months ago
I think the answer is A) Change Order Details. That's where you go to make changes to an order, right?
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Carma
2 months ago
That's right, A) Change Order Details is the first step to initiate changes related to an Order in Order Management.
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Paris
2 months ago
I always start with A) Change Order Details when I need to make changes to an order.
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Maile
3 months ago
Yes, you are correct. A) Change Order Details is where you go to make changes to an order.
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Rodolfo
4 months ago
I think the service agent should go to Order Details first.
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