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Salesforce Exam Order Management Administrator Topic 6 Question 24 Discussion

Actual exam question for Salesforce's Order Management Administrator exam
Question #: 24
Topic #: 6
[All Order Management Administrator Questions]

Where should a service agent go first to initiate changes related to an Order in Order Management?

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Suggested Answer: D

A service agent should go first to the Order Summary Details page to initiate changes related to an order in Order Management. The Order Summary Details page provides a global view of the entire order lifecycle, including order capture, fulfillment, shipping, payment, invoicing, and service. From this page, a service agent can access various actions and flows to process changes such as cancellations, returns, exchanges, reshipments, refunds, and discounts. The service agent can also view related records such as Order, Fulfillment Orders, Shipments, Invoices, Credit Memos, and Change Orders. Reference:Order Management Console,Order Management Lifecycle


by Lonny at Jul 19, 2024, 12:45 AM

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Devora
3 months ago
I'm going with A) Change Order Details. Sounds like the most intuitive place to make order-related changes.
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Lenna
3 months ago
Hmm, I'm not sure. D) Order Summary Details sounds like it could be the right place to initiate changes.
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Gilberto
2 months ago
Actually, I believe it's A) Change Order Details where you should initiate changes related to an Order.
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Myra
2 months ago
I think you're right, D) Order Summary Details is where you should go first.
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Barabara
3 months ago
B) Order Details seems more logical to me. That's where you'd go to view the order and make any necessary changes.
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Vernell
2 months ago
C) Fulfillment Order Details
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Phuong
3 months ago
B) Order Details
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Rose
3 months ago
A) Change Order Details
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Milly
3 months ago
I think D) Order Summary Details is the best place to start, as it gives a comprehensive overview of the order.
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Belen
3 months ago
But wouldn't it make more sense to go to C) Fulfillment Order Details to initiate changes?
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Dorthy
4 months ago
I think the correct answer is A) Change Order Details. That's where you can directly update the order information.
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Teri
3 months ago
Actually, it's A) Change Order Details where you can update the order information directly.
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Tenesha
3 months ago
I think it's C) Fulfillment Order Details, that's where you can track the order fulfillment process.
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Carla
3 months ago
I agree, A) Change Order Details is the right option to make changes to an order.
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Cecilia
4 months ago
I disagree, I believe the service agent should start with B) Order Details.
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Belen
4 months ago
I think the service agent should go to A) Change Order Details first.
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