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Salesforce Exam Order Management Administrator Topic 4 Question 28 Discussion

Actual exam question for Salesforce's Order Management Administrator exam
Question #: 28
Topic #: 4
[All Order Management Administrator Questions]

An administrator needs to send an Outbound Message to an external accounting system whenever a Fulfillment Order is created. What is the best practice to create this functionality?

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Suggested Answer: D

A service agent should go first to the Order Summary Details page to initiate changes related to an order in Order Management. The Order Summary Details page provides a global view of the entire order lifecycle, including order capture, fulfillment, shipping, payment, invoicing, and service. From this page, a service agent can access various actions and flows to process changes such as cancellations, returns, exchanges, reshipments, refunds, and discounts. The service agent can also view related records such as Order, Fulfillment Orders, Shipments, Invoices, Credit Memos, and Change Orders. Reference:Order Management Console,Order Management Lifecycle


by Kanisha at Sep 15, 2024, 08:01 PM

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Shonda
4 days ago
I agree with Serita. Process Builder is the way to go for this functionality.
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Serita
5 days ago
I think the best practice is to create a Process Builder.
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