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Salesforce Exam Order Management Administrator Topic 4 Question 28 Discussion

Actual exam question for Salesforce's Order Management Administrator exam
Question #: 28
Topic #: 4
[All Order Management Administrator Questions]

Where should a service agent go first to initiate changes related to an Order in Order Management?

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Suggested Answer: D

A service agent should go first to the Order Summary Details page to initiate changes related to an order in Order Management. The Order Summary Details page provides a global view of the entire order lifecycle, including order capture, fulfillment, shipping, payment, invoicing, and service. From this page, a service agent can access various actions and flows to process changes such as cancellations, returns, exchanges, reshipments, refunds, and discounts. The service agent can also view related records such as Order, Fulfillment Orders, Shipments, Invoices, Credit Memos, and Change Orders. Reference:Order Management Console,Order Management Lifecycle


by Kanisha at Sep 15, 2024, 08:01 PM

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Dana
21 days ago
Hmm, this question is as clear as mud. Maybe the service agent should just consult their crystal ball to find the right place to initiate changes. That's the only way to be sure!
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Magdalene
23 days ago
Wait, is this a trick question? I bet the real answer is just to throw the order out the window and start over. That's what I'd do!
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Reid
7 days ago
A) Change Order Details
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Bernardine
11 days ago
B) Order Details
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Vicky
14 days ago
A) Change Order Details
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Aileen
30 days ago
Seriously? You're all missing the obvious answer. It's D) Order Summary Details. That's where the magic happens, trust me!
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Van
1 months ago
Hold up, guys. Isn't it C) Fulfillment Order Details? I mean, that's where you initiate the whole fulfillment process, right?
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Gregg
17 days ago
I'm not sure, but I think C) Fulfillment Order Details makes sense for initiating changes related to an Order.
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Lawrence
19 days ago
Actually, I believe it's A) Change Order Details, that's where you can make changes to the order.
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Pa
23 days ago
I think you're right, C) Fulfillment Order Details is where you would go first.
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Lanie
1 months ago
Actually, I believe Fulfillment Order Details would be the most appropriate option for initiating changes.
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Celeste
1 months ago
I agree with Dottie, Order Details is the best place to initiate changes.
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Dottie
1 months ago
I think the service agent should go to Order Details first.
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Lachelle
1 months ago
Nah, I'm pretty sure it's A) Change Order Details. That's the place to go for all things related to order changes.
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Geraldo
21 days ago
I agree, that's the best option to initiate changes related to an Order.
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Filiberto
24 days ago
Let's go with A) Change Order Details then, it seems like the most appropriate choice.
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Reed
29 days ago
I agree, that's the best option to initiate changes related to an Order.
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Willard
1 months ago
I think you're right, A) Change Order Details is where you should go first.
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Lettie
1 months ago
I think you're right, A) Change Order Details is where you should go first.
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Gladys
2 months ago
I think the answer is B) Order Details. That's where you can make changes to the order, right?
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Salome
16 days ago
Order Details is definitely the first place a service agent should go to make changes to an order.
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Whitley
17 days ago
I agree, Order Details is the right place to initiate changes related to an order.
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Gilma
1 months ago
I always go to Order Details first when I need to make changes to an order.
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Xuan
1 months ago
Actually, the correct answer is A) Change Order Details. That's where you should go to initiate changes related to an Order in Order Management.
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Dona
1 months ago
Yes, you are correct. B) Order Details is where you can make changes to the order.
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Casandra
2 months ago
Yes, you are correct. B) Order Details is where you can make changes to the order.
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