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Salesforce Exam Order Management Administrator Topic 1 Question 38 Discussion

Actual exam question for Salesforce's Order Management Administrator exam
Question #: 38
Topic #: 1
[All Order Management Administrator Questions]

Where should a service agent go first to initiate changes related to an Order in Order Management?

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Suggested Answer: D

A service agent should go first to the Order Summary Details page to initiate changes related to an order in Order Management. The Order Summary Details page provides a global view of the entire order lifecycle, including order capture, fulfillment, shipping, payment, invoicing, and service. From this page, a service agent can access various actions and flows to process changes such as cancellations, returns, exchanges, reshipments, refunds, and discounts. The service agent can also view related records such as Order, Fulfillment Orders, Shipments, Invoices, Credit Memos, and Change Orders. Reference:Order Management Console,Order Management Lifecycle


by Bette at Feb 12, 2025, 04:10 AM

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Shonda
1 days ago
I disagree, I believe the service agent should start with B) Order Details.
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Ernestine
8 days ago
I'd go with Option A. Change Order Details seems the most logical place to initiate changes to an Order.
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Rebeca
10 days ago
I think the service agent should go to A) Change Order Details first.
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