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Salesforce Exam Order Management Administrator Topic 1 Question 38 Discussion

Actual exam question for Salesforce's Order Management Administrator exam
Question #: 38
Topic #: 1
[All Order Management Administrator Questions]

Where should a service agent go first to initiate changes related to an Order in Order Management?

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Suggested Answer: D

A service agent should go first to the Order Summary Details page to initiate changes related to an order in Order Management. The Order Summary Details page provides a global view of the entire order lifecycle, including order capture, fulfillment, shipping, payment, invoicing, and service. From this page, a service agent can access various actions and flows to process changes such as cancellations, returns, exchanges, reshipments, refunds, and discounts. The service agent can also view related records such as Order, Fulfillment Orders, Shipments, Invoices, Credit Memos, and Change Orders. Reference:Order Management Console,Order Management Lifecycle


by Bette at Feb 12, 2025, 04:10 AM

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Adaline
6 days ago
This is a real head-scratcher. I'm gonna go with the classic 'eeny, meeny, miny, moe' approach on this one.
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Tegan
9 days ago
Option A all the way! What's the point of having a 'Change Order' section if you can't use it, am I right?
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Roosevelt
13 days ago
I'm feeling Option D, Order Summary Details. Gotta keep that overview in mind, you know?
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Julie
21 days ago
Hmm, I'm gonna have to go with Option C, Fulfillment Order Details. Sounds like the place to handle order changes.
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Aleisha
6 days ago
I think Option C is the right choice too. Fulfillment Order Details seems like the right place to make changes.
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Olen
23 days ago
Option B, Order Details, is my pick. It's the central hub for all order-related info.
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Mitsue
15 days ago
I think Fulfillment Order Details might also be important to check for any changes related to order fulfillment.
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Eladia
18 days ago
I agree, Order Details is definitely the first place to go for making changes.
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Rebeca
1 months ago
But don't you think initiating changes would require going to the specific order first?
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Shonda
1 months ago
I disagree, I believe the service agent should start with B) Order Details.
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Ernestine
1 months ago
I'd go with Option A. Change Order Details seems the most logical place to initiate changes to an Order.
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Pearly
14 days ago
I would go with Option C, Fulfillment Order Details.
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Luis
20 days ago
I think Option B could also work for initiating changes.
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Ilda
22 days ago
I agree, Option A is the best choice.
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Rebeca
1 months ago
I think the service agent should go to A) Change Order Details first.
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