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Salesforce Exam Order Management Administrator Topic 1 Question 22 Discussion

Actual exam question for Salesforce's Order Management Administrator exam
Question #: 22
Topic #: 1
[All Order Management Administrator Questions]

Where should a service agent go first to initiate changes related to an Order in Order Management?

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Suggested Answer: D

A service agent should go first to the Order Summary Details page to initiate changes related to an order in Order Management. The Order Summary Details page provides a global view of the entire order lifecycle, including order capture, fulfillment, shipping, payment, invoicing, and service. From this page, a service agent can access various actions and flows to process changes such as cancellations, returns, exchanges, reshipments, refunds, and discounts. The service agent can also view related records such as Order, Fulfillment Orders, Shipments, Invoices, Credit Memos, and Change Orders. Reference:Order Management Console,Order Management Lifecycle


by Emmett at Jul 02, 2024, 11:58 AM

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Cherry
4 months ago
I'm just gonna go with C) Fulfillment Order Details and hope for the best. That's where I'd look first if I was a service agent, you know, 'cause that's where the magic happens.
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Marguerita
4 months ago
Let's go with C) Fulfillment Order Details then.
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Annelle
4 months ago
I agree, it's the best option for initiating changes.
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Wei
4 months ago
Yeah, that's where you can make changes related to the order.
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Tamra
4 months ago
I think C) Fulfillment Order Details is the right place to start.
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Rusty
5 months ago
I think D) Order Summary Details is the best place to start, as it gives a comprehensive overview before making any changes.
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Glenn
5 months ago
But wouldn't it make more sense to go to C) Fulfillment Order Details for initiating changes?
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Heike
5 months ago
I disagree, I believe the agent should start at B) Order Details.
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Louis
5 months ago
Wait, are we sure this isn't a trick question? I bet the right answer is 'none of the above' and you have to go to the 'Order Wizard' or something.
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Buddy
5 months ago
A) Change Order Details is the way to go. It's specifically designed for making changes to the order, so that's gotta be the answer.
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Gail
3 months ago
C) Fulfillment Order Details could be useful for making changes related to order fulfillment.
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Felicitas
4 months ago
B) I think Order Details might also be a good place to start.
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Alpha
4 months ago
A) Change Order Details is the best option for initiating changes to an order.
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Colette
4 months ago
C) Fulfillment Order Details could be useful, but Change Order Details seems more direct.
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Rueben
4 months ago
B) I agree, Order Details might not have the specific options needed for changes.
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Sheron
4 months ago
A) Change Order Details is the best option for initiating changes to an order.
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Han
5 months ago
C) Fulfillment Order Details sounds like the right choice. That's where you'd manage the logistics of fulfilling the order.
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Queenie
4 months ago
C) Fulfillment Order Details
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Ona
5 months ago
A) Change Order Details
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Nu
5 months ago
D) Order Summary Details makes the most sense to me. That's where you'd go to view and update the overall order information.
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Ammie
4 months ago
D) Order Summary Details makes the most sense to me. That's where you'd go to view and update the overall order information.
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Gregoria
4 months ago
D) Order Summary Details
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Cherry
4 months ago
C) Fulfillment Order Details
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Gary
4 months ago
B) Order Details
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Judy
4 months ago
A) Change Order Details
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Glenn
5 months ago
I think the service agent should go to A) Change Order Details first.
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Jerlene
5 months ago
I think the answer is B) Order Details. It seems like the most logical place to initiate changes related to an Order.
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Claribel
5 months ago
I think it could also be C) Fulfillment Order Details, as that is where the order is processed.
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Lindsey
5 months ago
I agree, B) Order Details is the right place to initiate changes.
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