Where should a service agent go first to initiate changes related to an Order in Order Management?
A service agent should go first to the Order Summary Details page to initiate changes related to an order in Order Management. The Order Summary Details page provides a global view of the entire order lifecycle, including order capture, fulfillment, shipping, payment, invoicing, and service. From this page, a service agent can access various actions and flows to process changes such as cancellations, returns, exchanges, reshipments, refunds, and discounts. The service agent can also view related records such as Order, Fulfillment Orders, Shipments, Invoices, Credit Memos, and Change Orders. Reference:Order Management Console,Order Management Lifecycle
Limited Time Offer
25%
Off
Cherry
27 days agoMarguerita
4 days agoAnnelle
9 days agoWei
10 days agoTamra
17 days agoRusty
1 months agoGlenn
1 months agoHeike
1 months agoLouis
1 months agoBuddy
1 months agoAlpha
22 days agoColette
23 days agoRueben
25 days agoSheron
26 days agoHan
1 months agoQueenie
20 days agoOna
1 months agoNu
2 months agoAmmie
9 days agoGregoria
14 days agoCherry
17 days agoGary
19 days agoJudy
21 days agoGlenn
2 months agoJerlene
2 months agoClaribel
1 months agoLindsey
1 months ago