Salesforce Exam Order Management Administrator Topic 1 Question 18 Discussion

Actual exam question for Salesforce's Order Management Administrator exam

Question #: 18
Topic #: 1

[All Order Management Administrator Questions]

A company's Salesforce org has high-scale orders enabled. During a flash sale, a customer service representative needs to service an order but it shows as a Pending Order Summary in Salesforce.

What should the customer service representative do?

AThe customer service representative has to wait until the Order Summary is created

BImport the Order from the associated Account page

CManually create the Order Summary record

DUse the Create Order Summary action on the Order records actions menu

Show Suggested Answer

Suggested Answer: B

The administrator can suggest to the developer to handle this requirement in the Commerce System originating the Orders. This way, the validation rules can be applied before the orders are sent to Order Management via the B2C Commerce Integration. The B2C Commerce Integration imports order data into Order Management and creates Order Summary records based on the order data. The validation must happen before the Order Summary object is created, so it cannot be done in Order Management using Apex or other tools. Reference:B2C Commerce Integration,Order Management Lifecycle

by Louvenia at May 09, 2024, 02:48 AM

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Virgie

24 hours ago

I agree with Glory, importing the Order would be the quickest way to service the order during the flash sale.

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Catrice

1 days ago

Option D seems like the way to go. Straight from the order record, that's the most efficient approach.

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Glory

8 days ago

I think the customer service representative should import the Order from the associated Account page.

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