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Salesforce Exam Order Management Administrator Topic 1 Question 13 Discussion

Actual exam question for Salesforce's Order Management Administrator exam
Question #: 13
Topic #: 1
[All Order Management Administrator Questions]

Where should a service agent go first to initiate changes related to an Order in Order Management?

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Suggested Answer: D

A service agent should go first to the Order Summary Details page to initiate changes related to an order in Order Management. The Order Summary Details page provides a global view of the entire order lifecycle, including order capture, fulfillment, shipping, payment, invoicing, and service. From this page, a service agent can access various actions and flows to process changes such as cancellations, returns, exchanges, reshipments, refunds, and discounts. The service agent can also view related records such as Order, Fulfillment Orders, Shipments, Invoices, Credit Memos, and Change Orders. Reference:Order Management Console,Order Management Lifecycle


by Valentine at Mar 07, 2024, 07:09 AM

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Sena
5 months ago
Option A, 'Change Order Details', is the way to go. Although, I hear the 'Order Summary Details' (Option D) make a great bedtime story.
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Paris
5 months ago
A service agent should always start with the 'Fulfillment Order Details' (Option C). That's where the real magic happens, folks.
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Casie
6 months ago
Option D, 'Order Summary Details', has got to be the way to go. Who doesn't love a good order summary?
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Portia
4 months ago
Yeah, I agree. It's a great starting point for making changes.
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Ronnie
4 months ago
I think Order Summary Details is the best option.
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Cecily
5 months ago
I agree, it's always good to start with the summary.
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Cammy
5 months ago
I think Order Summary Details is the best option.
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Rolland
6 months ago
I agree with Cristen, understanding the fulfillment process is key to making successful changes related to an order.
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Cristen
6 months ago
I personally think C) Fulfillment Order Details is the best place to start, as it gives insights into the fulfillment process.
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Rodrigo
6 months ago
I'm going with Option C, 'Fulfillment Order Details'. Gotta keep those fulfillment details up-to-date, right?
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Linn
6 months ago
Order Details provides the basic information about the order which is crucial for initiating changes.
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Evangelina
7 months ago
Option B, 'Order Details', seems more logical to me. That's where you'd find all the order information, including any changes.
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Jose
6 months ago
I agree, it makes sense to start with the 'Order Details' for any changes related to an Order.
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Kelvin
6 months ago
I think 'Fulfillment Order Details' might also be a good option to consider for making changes to an Order.
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Dong
6 months ago
I think 'Order Details' is the right option to go to first.
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Kelvin
6 months ago
I agree, 'Order Details' would be the best place to start for initiating changes related to an Order.
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Marleen
7 months ago
Why do you think that, Linn?
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Linn
7 months ago
I disagree, I believe they should start with B) Order Details.
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Marleen
7 months ago
I think the service agent should go to A) Change Order Details first.
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Cordie
7 months ago
I think Option A, 'Change Order Details', is the correct answer. That's where you'd go to initiate any changes to an order.
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Lizbeth
7 months ago
I think it could also be Option D.
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Lizbeth
7 months ago
I think Option A is the right one too.
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Emogene
7 months ago
I usually go to Order Details first, it's simple and efficient.
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Amber
7 months ago
I think Order Summary Details is the best place to initiate changes.
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Frederica
7 months ago
I disagree, I believe they should start with Fulfillment Order Details.
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Raul
7 months ago
I think a service agent should go to Change Order Details first.
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