Salesforce Exam OmniStudio Consultant Topic 6 Question 66 Discussion

Actual exam question for Salesforce's OmniStudio Consultant exam

Question #: 66
Topic #: 6

A business wants to display customer 360 information in a console for their call center agents. The customer information will come from a variety of sources, and the information should be grouped together logically. The agents will need to take different actions depending on the context of each group of information.

Which tool should a consultant recommend to meet this requirement?

AOmniscript

BLightning web components

CVisualforce Page

DFlexCards

Show Suggested Answer

Suggested Answer: B

by Dulce at Apr 10, 2024, 11:22 AM

Limited Time Offer

25%

Off

Get Premium OmniStudio Consultant Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Pete

6 months ago

That's a good point, FlexCards could definitely enhance the user experience in the console.

upvoted 0 times

...

Virgilio

6 months ago

I would go with FlexCards because they provide a more visually appealing way to display information.

upvoted 0 times

...

Lai

7 months ago

True, but I think Omniscript offers better out-of-the-box functionality for this scenario.

upvoted 0 times

...

Merilyn

7 months ago

I'm going with B. Lightning web components. It's the perfect tool for this job, and it'll keep the call center agents happy and productive.

upvoted 0 times

...

Sarah

7 months ago

A. Omniscript? Really? That's for building custom flows, not for displaying customer information. Whoever came up with that option needs to stick to their day job.

upvoted 0 times

Reita

6 months ago

C) Visualforce Page

upvoted 0 times

...

Launa

6 months ago

B) Lightning web components

upvoted 0 times

...

Arletta

7 months ago

C. Visualforce Page might work, but it's an older technology, and I'd want to recommend something more modern and flexible.

upvoted 0 times

Lucia

5 months ago

D) FlexCards might not be as versatile as the other options mentioned.

upvoted 0 times

...

Vanesa

5 months ago

A) Omniscript could also be a good option for organizing customer information logically.

upvoted 0 times

...

Margo

6 months ago

B) Lightning web components would be a great choice for modern and flexible solutions.

upvoted 0 times

...

Mertie

6 months ago

D) FlexCards

upvoted 0 times

...

Thomasena

6 months ago

C) Visualforce Page

upvoted 0 times

...

Yvonne

6 months ago

B) Lightning web components

upvoted 0 times

...

Elena

6 months ago

A) Omniscript

upvoted 0 times

...

Valda

7 months ago

D. FlexCards sounds like it could be a good option too. It's designed for this kind of scenario, right?

upvoted 0 times

...

Lea

7 months ago

Visualforce Page could also work because it allows for customization.

upvoted 0 times

...

Junita

7 months ago

I think the answer is B. Lightning web components would be the best tool to group the customer information and allow for different actions based on the context.

upvoted 0 times

...

Pete

7 months ago

I disagree, I believe Lightning web components would be more suitable.

upvoted 0 times

...

Lai

7 months ago

I think Omniscript would be the best tool for this.

upvoted 0 times

...

Cyndy

8 months ago

I agree with Frederica. Lightning Web Components seem like the most logical choice here. They're modern, flexible, and can handle the grouping and contextual actions required.

upvoted 0 times

Lashaunda

7 months ago

I'm not sure. Can someone explain what FlexCards are capable of?

upvoted 0 times

...

Mari

7 months ago

I agree with Wendell. Lightning Web Components are modern and flexible.

upvoted 0 times

...

Wendell

7 months ago

I disagree. I believe Lightning Web Components would be more suitable.

upvoted 0 times

...

Gayla

7 months ago

I think Omniscript would be a good choice for this.

upvoted 0 times

...

Beatriz

8 months ago

Omniscript is a powerful tool, but I'm not sure if it's the best fit for this use case. It's more focused on building complex processes and workflows.

upvoted 0 times

...

Dalene

8 months ago

FlexCards sounds interesting. I'm not too familiar with it, but the name suggests it might be a good fit for grouping information and enabling different actions.

upvoted 0 times

...

Fletcher

8 months ago

Visualforce Page could also work, but it's an older technology and might not have the same level of flexibility and customization as Lightning Web Components.

upvoted 0 times

...

Frederica

8 months ago

I think Lightning Web Components might be a good option. It allows you to build reusable, lightweight components that can handle different types of data and user interactions.

upvoted 0 times

...

Billye

8 months ago

This is a tricky question. The customer 360 information needs to be grouped logically, and the agents need to take different actions based on the context. I'm not sure which tool would be the best fit.

upvoted 0 times

...