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Salesforce Exam OmniStudio Consultant Topic 4 Question 41 Discussion

Actual exam question for Salesforce's OmniStudio Consultant exam
Question #: 41
Topic #: 4
[All OmniStudio Consultant Questions]

A company is designing a new console for contact center agents. The cards in the console need to display the following:

* "Open" cases with case description, case open date, case type, assigned to and priority fields. Open should be highlighted with a red border.

* "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.

* "Closed" cases with case description, resolution, case closed date fields with a link to duplicate cases.

All cases will be fetched using a single DataRaptor.

How should the consultant design the FlexCard solution to meet these requirements?

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Suggested Answer: B

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