Salesforce Exam OmniStudio Consultant Topic 3 Question 91 Discussion

Actual exam question for Salesforce's OmniStudio Consultant exam

Question #: 91
Topic #: 3

A Salesforce Omnistudio Consultant is tasked with creating an Omniscript for a client's customer service process. The consultant wants to integrate Salesforce Knowledge into the Omniscript.

What is one way the consultant can configure an Omniscript to search for Salesforce Knowledge articles?

AUsing a simple search ..

BUsing a complex search algorithm

CBased on dynamic inputs from Omniscript fields

DBased on static values set up during configuration

Show Suggested Answer

Suggested Answer: C

Based on dynamic inputs from OmniScript fields (C) -- The best way to integrate Salesforce Knowledge with an OmniScript is to dynamically retrieve articles based on user inputs.

A DataRaptor Extract or Integration Procedure can fetch Knowledge Articles based on values entered in the OmniScript fields (e.g., case type, keywords).

A . Using a simple search -- While a simple search is possible, OmniScripts allow for dynamic queries based on user input, making them more flexible.

B . Using a complex search algorithm -- OmniStudio does not have a complex search algorithm feature built into OmniScripts.

D . Based on static values set up during configuration -- Using static values would not allow for dynamic filtering based on user inputs.

Comprehensive and Detailed In-Depth Why not the other options?? Salesforce OmniStudio Reference:

OmniScript Integration with Salesforce Knowledge

Using DataRaptors to Fetch Knowledge Articles

by Twana at Mar 21, 2025, 11:01 PM

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Joseph

22 hours ago

Hmm, I'd say the answer is C. Integrating Knowledge into an Omniscript would be way too easy if we could just do a simple search. Gotta keep those clients on their toes, amirite?

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