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Salesforce Exam OmniStudio Consultant Topic 3 Question 88 Discussion

Actual exam question for Salesforce's OmniStudio Consultant exam
Question #: 88
Topic #: 3
[All OmniStudio Consultant Questions]

A company has several customer support departments. Each

department has different case creation processes, but they want to unify

them into a single LWC OmniScript. During the discovery, the consultant

identifies two key requirements:

* Each department has different case fields they need to capture

* If the user cancels the process, they should return to a support

console app

Which two OmniScript features should the consultant recommend to meet

these requirements?

Choose 2 answers

Show Suggested Answer Hide Answer
Suggested Answer: B, C

by Elli at Jan 27, 2025, 10:34 PM

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Nell
2 months ago
That's a good point, we should also consider adding a Done action for that scenario.
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Quentin
2 months ago
But what about if the user cancels the process? Shouldn't we add a Done action that redirects to the support console?
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Gary
2 months ago
Hmm, maybe C and D? I mean, who doesn't love a good Conditional View? And the support console thing sounds like a nice touch. *scratches head* Wait, is this a trick question?
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Alberto
2 months ago
I agree with Nell, that would help capture different case fields.
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Minna
2 months ago
A and D, hands down. Save for Later is a lifesaver, and the support console redirect is the cherry on top. Boom, problem solved!
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Merilyn
14 days ago
True, but A and D seem like the most important features to meet the requirements.
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Mignon
24 days ago
Conditional Views could also be useful to capture different case fields for each department.
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Tandra
27 days ago
Yes, having the option to save progress and redirect to the support console is key.
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Lynelle
28 days ago
I agree, A and D are definitely the way to go. Save for Later is so helpful.
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Shawn
2 months ago
C and D, definitely. Gotta love that Conditional Views feature. And the Done action? Chef's kiss! *kisses fingers*
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Twana
1 months ago
Yes, and the Done action will ensure a smooth transition back to the support console.
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Tegan
1 months ago
I agree, Conditional Views will make it easy to customize for each department.
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Nell
2 months ago
I think we should use Conditional Views on steps for each department.
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Christoper
2 months ago
B and D, for sure. Cancel the process and go back to the support console. Who needs all that conditional logic, am I right?
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Adell
2 months ago
C and D, of course! Conditional Views to handle the different case fields, and a Done action to redirect back to the support console. Easy peasy!
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Geraldine
2 months ago
And adding a Done action to redirect back to the support console is a great way to handle cancellations.
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Brittni
2 months ago
I agree, using Conditional Views will help capture the different case fields for each department.
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