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Salesforce Exam OmniStudio Consultant Topic 1 Question 72 Discussion

Actual exam question for Salesforce's OmniStudio Consultant exam
Question #: 72
Topic #: 1
[All OmniStudio Consultant Questions]

A company is designing a new console for contact center agents to display case data for customers. All cases will be fetched using a single DataRaptor. This page needs to display cases as follows:

"Open" cases with case description, case open date, case type, assigned to, and priority fields. Open cases should be highlighted with a red border.

"Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.

"Closed" cases with case description, resolution, case closed date fields with a link to duplicate cases.How should the consultant design the FlexCard solution to meet these requirements?

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Suggested Answer: C

Contribute your Thoughts:

Samira
3 days ago
I disagree, I believe option C would be more efficient.
upvoted 0 times
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Douglass
4 days ago
I think option B is the best choice.
upvoted 0 times
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