A company is designing a new console for contact center agents to display case data for customers. All cases will be fetched using a single DataRaptor. This page needs to display cases as follows:
"Open" cases with case description, case open date, case type, assigned to, and priority fields. Open cases should be highlighted with a red border.
"Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.
"Closed" cases with case description, resolution, case closed date fields with a link to duplicate cases.How should the consultant design the FlexCard solution to meet these requirements?
Samira
3 days agoDouglass
4 days ago