Salesforce Exam OmniStudio Consultant Topic 1 Question 71 Discussion

Actual exam question for Salesforce's OmniStudio Consultant exam

Question #: 71
Topic #: 1

A business wants to display customer 360 information in a console for their call center agents. The customer information will come from a variety of sources, and the information should be grouped together logically. The agents will need to take different actions depending on the context of each group of information.

Which tool should a consultant recommend to meet this requirement?

AOmniscript

BLightning web components

CVisualforce Page

DFlexCards

Show Suggested Answer

Suggested Answer: B

by Arletta at May 31, 2024, 09:58 PM

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Earnestine

5 months ago

I'm just hoping the call center agents don't use Omniscript to make their lunch orders. That would be a recipe for disaster!

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Lavonda

5 months ago

B: I agree, Lightning web components are more suitable for displaying customer information in a console.

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Kristal

5 months ago

A: Lightning web components would be the best tool for this.

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Terrilyn

6 months ago

FlexCards all the way! It's like a swiss army knife for customer data organization. Agents will be able to navigate through the info like pros.

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Lang

6 months ago

Hmm, I'm not sure about Visualforce Page. Isn't that an outdated technology? I'd go with something more up-to-date like FlexCards or Lightning web components.

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Gail

5 months ago

I've heard that Lightning web components are really efficient for this kind of task. They might be the best choice.

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Bernadine

5 months ago

I think FlexCards would be a great option for displaying customer information in a logical way.

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Gary

5 months ago

I agree, Visualforce Page is outdated. FlexCards or Lightning web components would be a better choice.

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Micaela

6 months ago

B) Lightning web components sounds like a good option too. It's modern and flexible, and could be a great solution for this use case.

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Maia

6 months ago

I think the correct answer is D) FlexCards. It allows you to group and display customer information in a customizable and interactive way, perfect for a call center environment.

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