Salesforce Exam Nonprofit Cloud Consultant Topic 8 Question 90 Discussion

Actual exam question for Salesforce's Nonprofit Cloud Consultant exam

Question #: 90
Topic #: 8

[All Nonprofit Cloud Consultant Questions]

A nonprofit organization is using Cases in Salesforce for case management with its clients. The nonprofit organization wants to relate Cases for the same client to each other. How should the consultant advise the organization?

AUse Case Comments and paste the URL of the first Case opened for the client in each new Case related to them.

BCreate a custom field for an ID number and assign the same number to all cases that need to be connected

CUse Case Hierarchy to connect all Cases for the client to a parent case and click on View Hierarcht to see the connected Cases

DCreate a custom object that connects Cases to each other with two Case lookup fields and add a check box field to designate the parent Case.

Show Suggested Answer

Suggested Answer: D

by Jutta at May 18, 2024, 10:01 AM

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Alease

I agree with Malcom, option D seems like the most efficient way to relate Cases to each other for the nonprofit organization.

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Josphine

43 minutes ago

Option C seems the most straightforward approach. Connecting cases through a hierarchy makes it easy to visualize the relationship between cases for the same client.

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Malcom

7 days ago

I think option D is the best choice because it allows for a more organized way to connect Cases for the same client.

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