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Salesforce Exam Marketing Cloud Email Specialist Topic 8 Question 95 Discussion

Actual exam question for Salesforce's Marketing Cloud Email Specialist exam
Question #: 95
Topic #: 8
[All Marketing Cloud Email Specialist Questions]

Northern Trail Outfitters (NTO) receives a complaint from a long-time customer who claims that, despite providing an updated email address, they are still receiving emails at an old address. NTO confirms that the customer's new email address is stored in the target data extension.

What is preventing the customer from receiving emails at their new address?

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Suggested Answer: B

by Jamie at Sep 14, 2024, 10:39 PM

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Annamae
2 months ago
This is why I always have my assistant handle my email subscriptions. Less hassle that way! But in all seriousness, I'd guess the customer needs to opt in again with the new address.
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Viola
2 months ago
C) The customer has not opted in again with the new address.
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Whitley
2 months ago
B) The email address has not been updated in All Subscribers.
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Milly
2 months ago
A) The new email address is from an unsupported domain.
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Harley
2 months ago
Did they try turning it off and on again? Just kidding, but sometimes the simple solutions are the best. I'd start by checking the data extension and making sure everything is up to date.
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Maynard
2 months ago
I believe the customer has not opted in again with the new address.
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Raymon
3 months ago
Maybe the email address has not been updated in All Subscribers.
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Tess
3 months ago
If the customer's new email is in the data extension, but not in All Subscribers, that would explain why they're still getting emails at the old address. Gotta update that master list!
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Evette
2 months ago
C) The customer has not opted in again with the new address.
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Dino
2 months ago
B) The email address has not been updated in All Subscribers.
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Carry
2 months ago
A) The new email address is from an unsupported domain.
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Tayna
3 months ago
The new email address could be from an unsupported domain. I've seen that trip up a lot of companies before.
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Nilsa
2 months ago
C) The customer has not opted in again with the new address.
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Ettie
2 months ago
B) The email address has not been updated in All Subscribers.
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Verona
2 months ago
A) The new email address is from an unsupported domain.
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Bulah
3 months ago
I think the customer's new email address might be from an unsupported domain.
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Jessenia
3 months ago
I think the issue is that the customer hasn't opted in again with the new address. That's a common problem with email marketing platforms.
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Tanja
2 months ago
C) The customer has not opted in again with the new address.
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Bobbye
2 months ago
B) The email address has not been updated in All Subscribers.
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Carlee
3 months ago
A) The new email address is from an unsupported domain.
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